Strategic Onsite Account Lead

The Adecco Group; Roosevelt (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point for Adecco programs in a fast-paced environment. You will drive strategic direction, oversee recruitment activities, and ensure program success through KPI and SLA adherence.

In this role you will grow and retain accounts, price services, build client relationships, and lead recruitment teams to achieve high customer satisfaction and performance metrics.

Qualifications

• Effective written and verbal communication skills in group and one-on-one settings.
• Ability to build and maintain strong client relationships and networks.
• Experience managing recruitment teams in fast-paced environments.
• Strong organizational, prioritization, and multi-tasking skills.
• Knowledge of KPIs and SLAs and ability to act as a KPI driver.

Responsibilities

• Grow and retain accounts by building relationships with HR and Operations.
• Achieve high levels of client satisfaction through surveys and reviews.
• Provide monthly/quarterly business reviews to leadership.
• Price and sell services including conversions and placements.
• Maintain knowledge of target industries, client needs, and competition.
• Ensure delivery aligns with KPIs, SLAs, and client requirements.

Skills

Client relationships

Team management

Communication skills

KPI / SLA management

Education

High school diploma

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point for Adecco programs in a fast-paced environment. You will drive strategic direction, oversee recruitment activities, and ensure program success through KPI and SLA adherence.

In this role you will grow and retain accounts, price services, build client relationships, and lead recruitment teams to achieve high customer satisfaction and performance metrics.