Strategic Oncology Customer Success Partner

Symmetrio; Denver (CO); On-site; USD 120,000 - 190,000; Full time

Job summary

Symmetrio is recruiting for an experienced Customer Success Manager to serve as the primary strategic partner for oncology customers after implementation. You will drive adoption, satisfaction, retention, and long-term success by building trusted relationships with executive, clinical, operational, and IT stakeholders.

The role sits in the Denver area and requires about 40% travel across the United States. You will collaborate with Sales, Clinical, Product Management, Engineering, and Support to

Qualifications

• Bachelor's degree required; clinical degree preferred.
• 7+ years in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
• Experience supporting enterprise healthcare software, SaaS platforms, or clinical/hospital tech.

Responsibilities

• Serve as primary relationship owner for health system and oncology customers.
• Develop executive-level partnerships with stakeholders across clinical, operational, and IT areas.
• Drive customer adoption through proactive engagement and best practice recommendations.
• Monitor health metrics and milestones to maximize retention and value realization.
• Lead business reviews and communicate measurable ROI and strategic guidance.
• Identify risks early and coordinate resources to resolve issues.
• Collaborate with Product, Clinical, Engineering, Sales, and Support to advocate for needs.
• Gather feedback and translate insights into product enhancements.
• Identify expansion opportunities and support renewals and growth.
• Develop strategic success plans with measurable objectives for each customer.
• Represent the organization at meetings, conferences, and industry events.

Skills

Communication skills

Relationship management

Executive stakeholder management

Presentation skills

Cross-functional collaboration

Adoption strategy

Education

Bachelor's degree

Clinical degree (RN / Radiation Therapist / Medical Dosimetry etc.)

Job description

Symmetrio is recruiting for an experienced Customer Success Manager to serve as the primary strategic partner for oncology customers after implementation. You will drive adoption, satisfaction, retention, and long-term success by building trusted relationships with executive, clinical, operational, and IT stakeholders.

The role sits in the Denver area and requires about 40% travel across the United States. You will collaborate with Sales, Clinical, Product Management, Engineering, and Support to