Strategic On-Site Logistics Account Manager – Fitchburg

Evans Transportation Services LLC; Delafield (WI); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Evans Transportation Services LLC is hiring a Logistics Account Manager for a full-time, on-site role at a customer location in Fitchburg, WI. The candidate will coordinate with clients, vendors, carriers and internal teams to ensure seamless execution and high customer satisfaction.

The role requires 2+ years in logistics or transportation management, experience with TMS and customer portals, and strong communication skills.

Qualifikationen

• 2+ years of experience in logistics, supply chain, or transportation management.
• Demonstrated customer service and relationship management skills; strong written and verbal communication; ability to manage multiple priorities in a fast-paced environment.

Aufgaben

• Serve as the primary point of contact for assigned customer accounts; build and maintain strong relationships with customers and vendors.
• Respond promptly and professionally to escalated customer and vendor correspondence; participate in Quarterly Business Reviews (QBRs).
• Monitor trends in service levels, cost performance, and account profitability; create and maintain internal and customer-facing KPI reports.
• Maintain and update customer SOPs.
• Prepare shipment quotes, respond to email requests, and submit and manage quotes through customer portals.
• Coordinate with carriers on volume-based pricing and apply appropriate customer rates during order processing.
• Accurately enter and manage customer orders; schedule and confirm appointments with carriers and consignees.
• Validate account management data and follow up on critical shipment activities.
• Proactively manage in-transit shipment delays, coordinating with carriers and internal teams on intercepts, recovery plans, and timely resolution.
• Ensure smooth shift transitions by documenting critical shipment updates, outstanding issues, and necessary follow-up actions.

Kenntnisse

Customer service

Relationship management

Written and verbal communication

Prioritization / multitasking

Tools

TMS

Microsoft Excel

Customer portals

Jobbeschreibung

Evans Transportation Services LLC is hiring a Logistics Account Manager for a full-time, on-site role at a customer location in Fitchburg, WI. The candidate will coordinate with clients, vendors, carriers and internal teams to ensure seamless execution and high customer satisfaction.

The role requires 2+ years in logistics or transportation management, experience with TMS and customer portals, and strong communication skills.