Strategic OEM Customer Relations Leader

Ebm--paps; Farmington (CT); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA options

Life insurance

Disability insurance

401(k) with company contributions

Paid time off

Job summary

ebm–papst Inc. in Farmington, CT, is seeking a Strategic Customer Relations Manager to lead our customer relations function for strategic OEM accounts. You will coordinate with Sales, Planning, Operations, and Manufacturing to ensure a proactive, high-touch customer experience.

The role requires building strong relationships, anticipating issues, and aligning customer requirements with internal capabilities, while driving continuous improvement across the team and processes.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• Minimum 5 years in customer relations, customer service, inside sales, or account management, preferably with OEM/B2B customers.
• 2+ years of direct people-leadership experience.

Responsibilities

• Lead and develop the Strategic Customer Relations team with clear priorities and performance standards.
• Partner with Sales, Planning, Operations, and other functions to align customer requirements with capabilities.
• Manage relationships with strategic OEM customers and serve as a senior contact for major needs and escalations.
• Establish expectations for meeting prep, follow-up, and accountability, escalating issues as needed.
• Provide visibility on service, delivery, backlog, and risks across strategic accounts.

Skills

Customer relations

Customer service

Account management

Sales

Supply chain

Leadership

Education

Bachelor’s degree

Tools

SAP ERP

Microsoft Excel

Job description

ebm–papst Inc. in Farmington, CT, is seeking a Strategic Customer Relations Manager to lead our customer relations function for strategic OEM accounts. You will coordinate with Sales, Planning, Operations, and Manufacturing to ensure a proactive, high-touch customer experience.

The role requires building strong relationships, anticipating issues, and aligning customer requirements with internal capabilities, while driving continuous improvement across the team and processes.