Customer Relations Representative

ebm-papst; Farmington (CT); On-site; USD 34,000 - 37,000; Full time

Job summary

ebm-papst Inc. in Farmington, CT seeks a Customer Relations Representative to serve as the primary contact for OEM customers, authorized distributors, and the outside sales team.

You will support order entry, delivery coordination, inquiries, and issue resolution while ensuring accurate communication, timely follow-up, and strong customer service. The ideal candidate is detail-oriented, process-driven, and able to manage multiple workflows in a fast-paced manufacturing environment; SAP and Excel

Qualifications

• Bachelor’s degree preferred or 2+ years in customer service/order management
• Experience with SAP or another ERP system, Excel, Word, and customer communication
• Experience in manufacturing, distribution, logistics, or B2B customer support is a plus
• Strong attention to detail and data accuracy
• Excellent communication and customer relationship skills
• Ability to manage multiple priorities and work cross‑functionally
• Process‑oriented mindset with focus on continuous improvement
• Analytical skills to identify trends and root causes

Responsibilities

• Enter, review, and maintain OEM orders; verify pricing and delivery information
• Communicate with customers about orders, lead times, pricing, and status
• Monitor open orders and past-due reports to support on-time delivery
• Process customer sample requests and related order activity
• Collaborate with Engineering, Planning, Purchasing, and other departments
• Research and resolve billing, shipping, and order-related errors
• Serve as a key contact for the outside sales team and update on customer activity
• Keep management informed of customer concerns and process challenges
• Provide coverage during absences
• Use SAP, Excel, Word, and other business systems to perform duties

Skills

Customer service

Order management

Communication

Problem solving

Detail oriented

Education

Bachelor's degree preferred

Two years related experience

Tools

SAP

Excel

Word

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Relations Representative

Active - Regular full-time Customer Rel. Farmington, CT, US

Salary Range: $25.00 To $27.00 Hourly

ebm-papst Inc.

Job Description

Department: Customer Relations

Job Title: Customer Relations Representative

Position Summary: The Customer Relations Representative serves as a primary point of contact for OEM customers, authorized distributors, and the outside sales team. This role supports order entry, delivery coordination, customer inquiries, and issue resolution while helping ensure accurate communication, timely follow-up, and strong customer service. The ideal candidate is highly detail-oriented, process-driven, and customer-focused, with the ability to manage multiple workflows in a fast-paced environment.

Essential Functions of the Job:

• Enter, maintain, and review sales orders received from OEM customers and authorized distributors; verify pricing, delivery information, and order documentation.
• Communicate with customers regarding new and existing orders, special requests, deliveries, lead times, pricing within assigned authority, and order status.
• Review open-order and past-due reports to monitor order status, identify delays, and coordinate follow-up to support on‑time delivery.
• Process customer sample requests and coordinate related order activity.
• Collaborate with Engineering, Planning, Purchasing, and other internal departments to support customer projects, prototype activity, expedited shipments, and issue resolution.
• Research and resolve billing, shipping, and order-related errors in a timely and professional manner.
• Serve as a key contact for the outside sales team by communicating customer activity, project updates, concerns, and new opportunities.
• Keep the Customer Relations Manager informed of customer concerns, service issues, process challenges, and other areas requiring attention.
• Provide coverage for team members during absences or periods of limited availability.
• Use SAP, Microsoft Excel, Microsoft Word, and other required business systems to complete job responsibilities accurately and efficiently.
• Perform other duties as assigned.

Recommended Education and Experience

• Bachelor’s degree in a related field preferred, or a minimum of two years of related experience in customer service, order management, inside sales support, or business administration. An equivalent combination of education and related experience is acceptable.
• Experience with SAP or another ERP system, Microsoft Excel, Microsoft Word, customer communication, problem‑solving, prioritization, follow‑up, and accurate order processing is preferred.
• Experience in a manufacturing, distribution, logistics, or B2B customer support environment is a plus.
• Strong attention to detail and data accuracy
• Excellent communication and customer relationship skills
• Ability to manage multiple priorities and work cross‑functionally
• Process‑oriented mindset with a focus on continuous improvement
• Analytical skills with ability to identify trends and root causes
• Proficiency in ERP systems (SAP preferred) and CRM tools (Salesforce preferred)
• Strong Excel skills for tracking and reporting