Senior OEM Customer Relations Leader

ebm-papst; Farmington (CT); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

HSA options

Life and disability insurance

Voluntary benefits

401(k) with company contributions

Paid time off

Job summary

ebm-papst Inc. in Farmington, CT, is seeking a Strategic Customer Relations Manager to lead the customer relations function for strategic OEM accounts.

The role focuses on delivering a high-touch, proactive customer experience and aligning internal capabilities with customer requirements. You will serve as a senior liaison among Sales, Planning, Operations, Manufacturing, Engineering, Purchasing, Logistics, and other functions, driving collaboration and resolving issues.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Operations, Sales, or a related field preferred.
• Minimum 5 years of progressive experience in customer relations, customer service, inside sales, account management, supply chain, or a related function.
• 2+ years of direct people-leadership experience.
• Experience with ERP systems, preferably SAP, and strong Microsoft Excel skills preferred.
• Experience supporting strategic, high-value, or complex customer accounts preferred.
• Experience working in a manufacturing environment and coordinating across Sales, Planning, Operations, Supply Chain, and Manufacturing preferred.

Responsibilities

• Lead and coach the Strategic Customer Relations team across OEM accounts.
• Partner with SBF – ACV leaders and account managers to align customer priorities and actions.
• Develop and maintain relationships with key contacts at strategic OEM customers.
• Establish expectations for effective customer meeting preparation and follow-up.
• Coordinate with Planning, Manufacturing, Purchasing, Logistics, Engineering, and Quality to align requirements with capabilities.
• Maintain visibility to service, delivery, backlog, and supply risks; provide escalation support.
• Identify emerging risks and drive mitigation plans and corrective actions.
• Serve as escalation point for complex customer issues and cross-functional resolution.
• Communicate customer priorities during demand, supply, or capacity constraints.
• Ensure processes for managing forecasts, orders, and demand changes with proper escalation.

Skills

Customer relations

Account management

Leadership

Sales support

Education

Bachelor’s degree

Tools

SAP ERP

Excel

Job description

ebm-papst Inc. in Farmington, CT, is seeking a Strategic Customer Relations Manager to lead the customer relations function for strategic OEM accounts.

The role focuses on delivering a high-touch, proactive customer experience and aligning internal capabilities with customer requirements. You will serve as a senior liaison among Sales, Planning, Operations, Manufacturing, Engineering, Purchasing, Logistics, and other functions, driving collaboration and resolving issues.