Strategic OEM Account Manager – Remote Growth & NPI Lead

GE Appliances, a Haier company; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

GE Appliances, a Haier company, in Louisville, KY, is seeking a Strategic Account Manager for Air & Water OEM. You’ll manage a focused portfolio, translate customer needs into coordinated actions across product management, engineering, manufacturing, supply chain and quality, and collaborate with China-based teams.

The role emphasizes account planning, growth delivery, lifecycle coordination, and cross-functional collaboration to support OEM growth and new product introductions, with ~30% travel.

Qualifications

• Bachelor’s degree in Business, Engineering, Marketing, Operations, Supply Chain, or related field; equivalent experience may substitute.
• 5+ years of experience in account management, OEM business development, or related B2B roles.
• Experience in OEM or technical sales and working across functions such as product management, engineering, operations, supply chain, and quality.

Responsibilities

• Manage annual account plans for assigned OEM customers, supporting revenue, margin, relationship, and NPI objectives.
• Develop customer-specific account plans with growth opportunities and roadmap alignment.
• Identify and advance a pipeline of expansion and NPI opportunities across HVAC, water heating, and water treatment.
• Support pricing, contracts, and partnership discussions; maintain forecast visibility.
• Serve as primary day‑to‑day relationship manager across commercial, technical, and operational stakeholders.
• Lead or facilitate customer business reviews, document engagement notes, and coordinate follow-ups.
• Translate customer strategies into actionable internal recommendations; partner with Product Management & Engineering on roadmap inputs.
• Manage an NPI funnel with ownership, timing, and resources; provide VOC updates for prioritizing features and lifecycle support.
• Work with Haier teams, including China, to align OEM needs with global platform and production capabilities.
• Track cross-functional follow‑through to ensure commitments translate into actions; monitor competitive activity and regulatory developments.

Skills

Account management

OEM / B2B sales

Cross-functional coordination

Product lifecycle knowledge

CRM tooling

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

GE Appliances, a Haier company, in Louisville, KY, is seeking a Strategic Account Manager for Air & Water OEM. You’ll manage a focused portfolio, translate customer needs into coordinated actions across product management, engineering, manufacturing, supply chain and quality, and collaborate with China-based teams.

The role emphasizes account planning, growth delivery, lifecycle coordination, and cross-functional collaboration to support OEM growth and new product introductions, with ~30% travel.