Strategic National Accounts Manager — Enterprise Growth

hcsc; Richardson (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

HCSC is seeking a Strategic Account Manager to partner with the assigned account executive on retention and growth for National Accounts. The role requires independent development and execution of client service strategies, coordinating with internal partners to ensure client satisfaction and successful implementations.

You will lead multi-year communications plans, manage relationships with consultants/brokers, and travel for in-person meetings to drive renewal and expansion opportunities,

Responsibilities

• Retention and Penetration: Partner with Account Executive to deliver client retention and growth strategies, serving as the primary contact for day-to-day account service.
• Assist in Strategy Development: Develop multi-year member communication plans to improve engagement with new/implemented products/services.
• Service Strategy and Delivery: Develop and execute service strategies; participate in client meetings and recommend enhancements.
• Relationship Management: Build relationships with key client contacts including consultants/brokers; travel for in-person meetings.
• Renewal and Implementation Success: Lead implementation activities with internal partners to meet client expectations.
• Reporting: Maintain internal databases and develop reports to meet client needs.
• Develop Account and Opportunity Plans: Prepare reports to identify solutions and cross-selling opportunities; assist with reviews.
• Industry Awareness: Stay informed about HCSC products, healthcare reform, and competitive landscape.

Job description

HCSC is seeking a Strategic Account Manager to partner with the assigned account executive on retention and growth for National Accounts. The role requires independent development and execution of client service strategies, coordinating with internal partners to ensure client satisfaction and successful implementations.

You will lead multi-year communications plans, manage relationships with consultants/brokers, and travel for in-person meetings to drive renewal and expansion opportunities,