Strategic Account Manager II - Enterprise National Accounts

hcsc; Richardson (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

HCSC is seeking a Strategic Account Manager to partner with the assigned account executive on retention and growth for National Accounts. The role requires independent development and execution of client service strategies, coordinating with internal partners to ensure client satisfaction and successful implementations.

You will lead multi-year communications plans, manage relationships with consultants/brokers, and travel for in-person meetings to drive renewal and expansion opportunities,

Responsibilities

• Retention and Penetration: Partner with Account Executive to deliver client retention and growth strategies, serving as the primary contact for day-to-day account service.
• Assist in Strategy Development: Develop multi-year member communication plans to improve engagement with new/implemented products/services.
• Service Strategy and Delivery: Develop and execute service strategies; participate in client meetings and recommend enhancements.
• Relationship Management: Build relationships with key client contacts including consultants/brokers; travel for in-person meetings.
• Renewal and Implementation Success: Lead implementation activities with internal partners to meet client expectations.
• Reporting: Maintain internal databases and develop reports to meet client needs.
• Develop Account and Opportunity Plans: Prepare reports to identify solutions and cross-selling opportunities; assist with reviews.
• Industry Awareness: Stay informed about HCSC products, healthcare reform, and competitive landscape.

Job description

Job Summary

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Purpose

The Strategic Account Manager is responsible for partnering with assigned account executive on all aspects of retention and growth for our National Accounts. Ability to work independently on the development and execution of client specific service strategy, partnering with account executive to meet or exceed renewal and growth objectives. Additional responsibility for the shared development and execution of strategic plans that drive penetration and retention within assigned book of business. Build and maintain productive internal working relationships with internal delivery partners including implementation, clinical, claims, customer service, analytics, etc. to ensure client satisfaction. This position acts as point of contact for client issues, leads implementations, develops, and deploys member communication and wellness strategies, and coordinates client meetings.

Essential Job Responsibilities

• Retention and Penetration: Partner with Account Executive to develop and deliver client retention and growth strategies. Serve as clients primary contact in the delivery of day-to-day account service including member or claim issues, escalations and tracking and reporting of ongoing items.
• Assist in Strategy Development: Develops multi-year member communication plan to improve engagement in new/implemented products/services. Maintain understanding of client requests/strategy and articulates needs to internal constituents.
• Service Strategy and Delivery: Develop and execute internal and external service strategy; includes participating in client service meetings and identifying service Enhancement recommendations.
• Relationship Management: Partner with Account Executive in developing relationship with key client contacts including consultants and/or brokers and develops a comprehensive understanding of client. In person meetings and travel required.
• Renewal and Implementation Success: Lead implementation activities by collaborating and coordinating with internal partners to meet and exceed client expectations.
• Reporting: Maintain internal Sales & Account Management databases with account information and facilitate the development of reports to meet client needs and internal requests.
• Develop Account and Opportunity Plans: Partner with Account Executive in preparation of reports and documentation to identify innovative product solutions and cross-selling opportunities. Assist Account Executive with annual review, capabilities, and finalist meeting presentations.
• Industry/Marketplace Awareness: Maintain an understanding of HCSC products and services, healthcare reform, competitive landscape, and anticipate client needs.
• State General Lines Agent Life, Health, and HMO license or obtain General Lines Agent Life, Health, and HMO license within required time frame per state regulations.

Essential Job Functions

• Under the guidance of Strategic Account Executives (SAE), learns how to build and cement strong client relationships that support long-term sales objectives.
• Partner with Account Executive in strategy for client retention and creating new opportunities for additional growth and product sales while providing day-to-day account service.
• Develops multi-year member communication plan to improve engagement in new/implemented products/services. Maintain understanding of client requests/strategy and articulates needs to internal constituents.
• Develop and execute internal and external service strategy; includes participating in client service meetings and identifying service enhancement recommendations.
• Partner with Account Executive in developing relationship with key client contacts including consultants and/or brokers and develops a comprehensive understanding of client.
• Maintain internal Sales & Account Management databases with account information and facilitate the development of reports to meet client needs and internal requests.
• Partner with Account Executive in preparation of reports and documentation to identify innovative product solutions and cross-selling opportunities. Assist Account Executive with annual review, capabilities and finalist meeting presentations.
• Act as point of contact for tactical issues/concerns and serve as liaison between the company and other principals in resolving inquiries regarding all issues of concern.
• Serve as primary back up to the Strategic Account Executive
• Responsible for responding to coordinating RFI/RFP request on behalf of existing BCBS Clients, Consultants and Brokers.
• Coordinate internal meetings to ensure there is a mutual understanding and agreement before the finalist meeting for an existing client