Strategic Multifamily Collections Specialist

S2 Residential; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

S2 Residential is seeking a Collections Specialist for Centralized Collections in Dallas to optimize financial performance across a portfolio of properties. You will manage resident ledgers, maximize collections, and collaborate with onsite teams to ensure billing accuracy and timely payments.

The role involves executing eviction and debt-recovery steps, handling move-out cash settlements, resolving billing disputes, and training staff on best practices.

Qualifications

• Experience in multifamily property management or accounts receivable strongly preferred.
• Strong attention to detail and accuracy.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to prioritize workload, meet deadlines, and effectively collaborate with team members.
• Knowledge of eviction procedures, fair housing regulations, and collections practices preferred.
• Proficiency with property management software (e.g., Yardi, RealPage) highly desirable.

Responsibilities

• Actively track, manage, and minimize monthly bad debt to maintain below 2%.
• Conduct timely follow-ups for first payments, delinquent rents, and late fees.
• Engage residents to facilitate timely payments and set up payment plans when needed.
• Accurately update and maintain resident ledgers, mapping charges and fees.
• Audit resident ledgers to verify billing accuracy and compliance.
• Ensure timely collection of security deposits and proper application of charges.
• Generate and distribute demand notices and eviction notices per policies and law.
• Coordinate eviction filings and court processes with legal counsel.
• Manage accounts sent to debt collection agencies with consistent updates.
• Review and approve financial move-outs; facilitate post move-out collections.
• Resolve resident disputes regarding charges and balances with clear outcomes.
• Partner with onsite leasing, management, and finance to streamline processes and train staff.

Skills

Multifamily PM

Accounts receivable

Communication

Negotiation

Conflict resolution

Detail oriented

Yardi

RealPage

Tools

Yardi

RealPage

Job description

S2 Residential is seeking a Collections Specialist for Centralized Collections in Dallas to optimize financial performance across a portfolio of properties. You will manage resident ledgers, maximize collections, and collaborate with onsite teams to ensure billing accuracy and timely payments.

The role involves executing eviction and debt-recovery steps, handling move-out cash settlements, resolving billing disputes, and training staff on best practices.