Specialist, Central Collections

S2RES S2C Management LLC; United States; On-site; USD 45,000 - 75,000; Full time

Job summary

S2 Residential is seeking a Collections Specialist to manage a portfolio of properties' resident ledgers, maximize timely payments, and minimize bad debt. The role emphasizes proactive outreach, accurate billing, and collaboration with onsite teams to uphold financial targets.

You will handle delinquent accounts, process move-outs, and resolve disputes while ensuring compliance with company policies and housing regulations. A detail-oriented communicator with negotiation skills will thrive here.

Qualifications

• Experience in multifamily property management or accounts receivable is preferred.
• Strong attention to detail and accuracy.
• Excellent communication, negotiation, and conflict resolution skills.

Responsibilities

• Collections management: actively track and minimize monthly bad debt to under 2%. Follow up on first payments, delinquent rents, and late fees.
• Account management: maintain resident ledgers and ensure accurate billing and collections of charges and deposits.
• Eviction and debt recovery: issue and process notices; coordinate filings with legal counsel; manage accounts sent to agencies.
• Financial move-out (FMO): review and approve move-outs and facilitate post move-out collections.
• Dispute resolution: address resident disputes and communicate outcomes clearly.
• Collaboration: work with onsite leasing, management, and finance teams to improve processes.
• Performance metrics: maintain bad debt below 2%; meet or exceed collections targets.

Skills

Multifamily property management

Attention to detail

Communication

Negotiation

Conflict resolution

Team collaboration

Prioritizing workload

Tools

Yardi

RealPage

Job description

Property Name: Centralized Collections

The Collections Specialist is responsible for ensuring optimal financial performance for a portfolio of properties by managing resident account ledgers, maximizing collections, minimizing bad debt, and maintaining accurate billing practices. The role involves proactive collaboration with onsite team members, diligent follow-up on delinquent accounts, and effective communication with both current and former residents.

Key Responsibilities

• Collections Management: Actively track, manage, and minimize monthly bad debt to maintain below 2%. Conduct timely follow-ups for first payments, delinquent rents, and late fees. Engage residents proactively to facilitate timely payments, negotiate and set up payment plans when necessary.
• Account Management: Accurately update and maintain resident ledgers, ensuring proper mapping of charges and fees. Audit resident ledgers regularly to verify billing accuracy and compliance. Ensure timely and correct collection of security deposits and application of charges.
• Eviction and Debt Recovery: Generate and distribute demand notices and eviction notices in compliance with company policies and legal requirements. Coordinate eviction filings and court processes through collaboration with legal counsel. Manage accounts sent to debt collection agencies, maintaining communication and updates as needed.
• Financial Move-Out (FMO): Review and approve financial move-outs following Property Manager approval Facilitate post move-out collections and resolve outstanding account balances.
• Dispute Resolution: Professionally handle resident disputes regarding charges, billing accuracy, and account balances. Investigate and resolve disputes promptly, clearly communicating outcomes and next steps to residents.
• Collaboration and Teamwork: Partner effectively with onsite leasing teams, management, and finance teams to streamline processes and achieve financial objectives. Provide training and support to onsite staff on billing and collections best practices.
• Performance Metrics: Maintain monthly bad debt below 2%. Achieve or exceed monthly collections percentage targets. Meet or exceed budgeted goals for other income streams. Ensure ledger accuracy and compliance with company and legal standards.

Qualifications

• Experience in multifamily property management or accounts receivable strongly preferred.
• Strong attention to detail and accuracy.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to prioritize workload, meet deadlines, and effectively collaborate with team members.
• Knowledge of eviction procedures, fair housing regulations, and collections practices preferred.
• Proficiency with property management software (e.g., Yardi, RealPage) highly desirable.

S2 Residential is a team of exceptionally skilled and motivated professionals united around one goal: to create and maintain the best possible living experience for our residents. Since 2014, S2 Residential has been transforming communities in Texas, Arizona, Florida, North Carolina, and Georgia. We are dedicated to creating one-of-a-kind apartment communities that residents fall in love with. At every S2 community, you'll find team members dedicated to top-notch customer service. We believe deeply in our core values and abide by them in each decision we make.

CORE VALUES

• ZERO EGO. Maintain a servant's heart.
• ENERGY AND PASSION. Good energy is contagious; bring passion to all that we do.
• GOOD STEWARD. Reputation takes a lifetime to build and a moment to lose.
• CURIOUS. Don't waste a day without learning something new.
• OBSESSIVE EXECUTION. Be obsessed or be average.