Senior Living AR & Collections Specialist

Civitas Senior Living; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Civitas Senior Living is seeking an Accounts Receivable & Collections Specialist to support metrics-driven collections across multiple senior living communities in an in-office Fort Worth setting. You will help improve billing accuracy, monitor aging, and assist community leaders with financial controls and processes.

The role emphasizes collaboration with executives, adherence to procedures, and timely communications to resolve balances while maintaining high service standards.

Qualifications

• 2–4 years of experience in accounts receivable, collections, resident billing, revenue cycle management, or related financial operations.
• Experience in senior living, healthcare, multifamily housing, or multi-location operations strongly preferred.
• Experience with RealPage OneSite or a comparable billing or property management platform strongly preferred.
• Strong Microsoft Excel skills, including pivot tables, lookups, and reconciliations.
• Excellent organization, attention to detail, and problem-solving abilities.
• Confidence communicating with multiple stakeholders, managing deadlines, and following through on commitments.

Responsibilities

• Drive Collections Performance: Monitor accounts receivable aging, identify delinquent accounts, coordinate collection action plans, and ensure timely follow-through.
• Lead AR Reviews: Coordinate weekly accounts receivable reviews, track action items, and partner with regional and community leaders to resolve outstanding balances.
• Manage Resident Billing: Oversee monthly billing accuracy in RealPage OneSite, validate rent rolls, and review resident account balances and payment activity.
• Resolve Account Issues: Research and correct billing discrepancies, unapplied payments, credit balances, and other account variances.
• Strengthen Financial Controls: Review ACH and preauthorized payment information, support month-end close activities, and maintain accurate financial documentation.
• Turn Data Into Action: Prepare aging reports and performance scorecards, identify trends, and recommend opportunities to improve collections and billing processes.
• Support Our Communities: Provide training, guidance, and responsive support to Executive Directors, business office teams, and other operational leaders.

Skills

Excel

Pivot tables

Lookups

Reconciliations

Education

Accounting degree

Finance degree

Tools

RealPage OneSite

Job description

Civitas Senior Living is seeking an Accounts Receivable & Collections Specialist to support metrics-driven collections across multiple senior living communities in an in-office Fort Worth setting. You will help improve billing accuracy, monitor aging, and assist community leaders with financial controls and processes.

The role emphasizes collaboration with executives, adherence to procedures, and timely communications to resolve balances while maintaining high service standards.