Strategic MSP Solutions & Outcomes Manager

Myriad360; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

17 PTO days

Flexible work arrangements

Retirement savings plans

Long term disability

Life insurance

Job summary

Advizex, a Myriad360 company, is a fast-growing Managed Services Provider. The Solution Outcome Manager will serve as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers, ensuring measurable outcomes through adoption of managed IT solutions.

You will work with Service Delivery, Operations, Sales and Executive Leadership to align technology with business objectives, drive satisfaction, retention and profitable growth.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or related field; master's preferred.
• 8+ years in customer success, service delivery, account management, managed services, or related leadership roles.
• Experience conducting executive business reviews, strategic planning sessions, and technology roadmaps.

Responsibilities

• Build and maintain executive stakeholder relationships with IT decision-makers.
• Serve as the primary strategic point of contact for assigned customer accounts.
• Develop trusted advisor relationships by understanding each customer's goals, challenges, and tech priorities.
• Conduct regular operations meetings, QBRs, and annual strategic planning reviews.
• Ensure customers realize the full value of managed services investments.
• Monitor customer health, engagement, and satisfaction metrics.
• Identify and mitigate risks affecting retention and profitability; coordinate cross-functional teams.
• Maintain high retention and renewal rates; develop and execute customer success plans.

Skills

Executive relationship management

Strategic thinking

Financial acumen

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in CS/IT/Business

Master's degree preferred

Tools

ConnectWise

Autotask

ServiceNow

Salesforce

HubSpot

Job description

Advizex, a Myriad360 company, is a fast-growing Managed Services Provider. The Solution Outcome Manager will serve as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers, ensuring measurable outcomes through adoption of managed IT solutions.

You will work with Service Delivery, Operations, Sales and Executive Leadership to align technology with business objectives, drive satisfaction, retention and profitable growth.