MSP Customer Success Leader for Solution Outcomes

Myriad360; New York (NY); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Company-subsidized medical benefits

Dental and vision coverage

17 PTO days

Flexible Work Arrangements

Retirement Savings Plans

Paid Long Term Disability

Basic Life Insurance offered

Job summary

Advizex, a Myriad360 company, seeks a strategic and technically proficient Solution Outcome Management Leader to scale our Managed Services Customer Success program. You will lead a team of 5–10 CSMs and develop scalable processes, playbooks, and health scoring to drive retention and growth.

Ideal candidates have 10+ years in Customer Success or related leadership and a strong technical background in IT infrastructure, cloud, cybersecurity, or managed services, with the ability to lead

Qualifications

• Bachelor's degree in a relevant field; Master's preferred.
• 10+ years in Customer Success or related leadership roles.
• 5+ years of people leadership experience managing CSMs.
• Experience building, scaling, or transforming a Customer Success practice.
• Hands-on technical experience in enterprise networking, cybersecurity, storage, virtualization, or related areas.

Responsibilities

• Lead and scale the Customer Success organization to drive retention, expansion, and value realization.
• Develop and implement playbooks, health scoring models, and success plans.
• Build executive relationships with key stakeholders and collaborate with Sales, Delivery, and Leadership.
• Establish operating models, processes, KPIs, and dashboards to measure outcomes and team performance.

Skills

Customer Success leadership

Executive relationships

Strategic planning

Cross-functional collaboration

Team building

Data-driven decision making

Education

Bachelor's degree in Computer Science, Information Technology, Business, or related field

Master's degree preferred

Tools

Gainsight

ChurnZero

Totango

ServiceNow

ConnectWise

Autotask

HaloPSA

Azure

AWS

Job description

Advizex, a Myriad360 company, seeks a strategic and technically proficient Solution Outcome Management Leader to scale our Managed Services Customer Success program. You will lead a team of 5–10 CSMs and develop scalable processes, playbooks, and health scoring to drive retention and growth.

Ideal candidates have 10+ years in Customer Success or related leadership and a strong technical background in IT infrastructure, cloud, cybersecurity, or managed services, with the ability to lead