IT Project Manager

EMPIST; Chicago (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Student loan reimbursement

Career advancement

Access to MSP platforms

Collaborative team environment

Job summary

EMPIST, a Chicago-based IT services firm, seeks an IT Project Manager to lead MSP onboarding and cross-functional initiatives. You will own project schedules, scope communication, and deliverables from kickoff to closeout, ensuring on-time, on-budget results.

Ideal candidates have 3–5 years of IT PM experience, strong client-facing skills, and a solid grasp of SOWs, MS Office, and cloud concepts. This role offers growth opportunities in a dynamic, collaborative environment.

Qualifications

• 3–5 years IT Project Management experience.
• Bachelor’s degree preferred.
• Ability to manage multiple concurrent projects with strong organization.
• Excellent written and verbal communication skills with attention to detail.
• Proven ability to manage client expectations during early-stage engagements.
• Ability to interpret, process, and deliver on SOWs.
• Comfortable liaising with stakeholders at all levels, client-facing and internally.
• Familiarity with Microsoft 365, cloud environments, and IT concepts.
• Proficiency in Microsoft Office.
• Experience with Monday.com a plus.
• PMP certification or in-pursuit a plus.
• Driven to learn and grow into bigger roles with a positive work ethic.

Responsibilities

• Onboard new MSP clients from Sales handoff to go-live and handoff to Operations.
• Coordinate requirements and deliverables across IT initiatives (network/server refreshes, cloud migrations, Wi-Fi deployments).
• Create and manage project schedules, resource assignments, and client timelines.
• Communicate project scope, milestones, risks, and expectations clearly to clients and internal stakeholders.
• Ensure tasks align with scope, quality standards, and PMO processes.
• Facilitate project meetings including kickoff, weekly updates, and closeout calls.
• Manage change orders, scope clarifications, and escalation paths for onboarding and projects.
• Collaborate cross-functionally with technical and non-technical teams to ensure on-time, on-budget delivery.
• Maintain documentation and project artifacts to support consistent delivery.
• Guide clients toward EMPIST best practices and service standardization.

Skills

Project management

Stakeholder mgmt

Client communication

SOW interpretation

Multi-project mgmt

Documentation

MS Office

Microsoft 365

PMP (cert)

Cloud basics

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Project

Monday.com

Job description

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork‑led environment that fosters the success of not just our clients and our business but of our employees, too.

Responsibilities

• Manage the onboarding of new MSP clients from Sales handoff through operational go‑live, including kickoff meetings, status updates, readiness tracking, and final handoff to Operations.
• Coordinate project requirements and deliverables across IT initiatives such as network/server refreshes, cloud migrations, and Wi‑Fi deployments.
• Create and manage project schedules, resource assignments, client timelines, and vendor coordination.
• Communicate project scope, milestones, risks, and expectations clearly to clients and internal stakeholders.
• Ensure tasks are completed according to scope, quality standards, and PMO processes.
• Facilitate project meetings, including kickoff, weekly updates, and closeout calls.
• Manage change orders, scope clarifications, and escalation paths for both onboarding and Professional Services projects.
• Work cross‑functionally with technical and non‑technical teams to ensure on‑time and on‑budget delivery.
• Maintain accurate documentation, handoff materials, and project artifacts to support consistent delivery.
• Guide clients toward EMPIST best practices and service standardization throughout the onboarding and project lifecycle.

Requirements

• High-School Diploma required, Bachelor’s Degree preferred
• 3-5 years of relevant work experience in IT Project Management; previous MSP experience will receive preferential consideration
• Ability to manage multiple concurrent projects with strong organizational discipline.
• Excellent written and verbal communication skills, with strong attention to detail
• Proven ability to manage client expectations during early-stage engagements
• Ability to interpret, process, and deliver on SOWs
• Comfortable liaising with stakeholders from all levels, client‑facing and internally
• Familiarity with Microsoft 365, cloud environments, and general IT concepts.
• Proficiency in Microsoft Office
• Experience with the Monday.com platform a plus
• PMP certification or in‑pursuit a plus
• Driven to learn, grow into a bigger role and take on more responsibilities
• Positive attitude and work ethic

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer matching
• Student loan reimbursement program
• Career advancement opportunities
• Access to managed services, cybersecurity, cloud, and AI‑led technology platforms
• Collaborative, high‑performance team environment

SALARY

- $75-90k

EMPIST is a 26‑year‑old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest‑growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.