Strategic MSO Account Leader: Growth & Partnerships

Assurant; Morgantown (WV); On-site; USD 104,000 - 173,000; Full time

Job summary

Assurant is seeking a Lead Account Executive to serve as the primary relationship manager and trusted advisor for assigned MSO clients, coordinating with cross‑functional teams to deliver exceptional service and long‑term growth.

You will lead strategic account plans, conduct business reviews, manage contract life cycle, and travel up to 30% to expand partnerships and align client objectives with internal resources.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience considered.
• Minimum of 5 years of enterprise strategic account management experience.
• Extensive knowledge of mobile and telecommunications products.
• Proven ability to lead and influence large groups across functions.
• Strong cross-functional collaboration and adaptability.

Responsibilities

• Own client relationships as the primary liaison and drive retention and growth.
• Lead strategic account planning, monitor performance, and identify growth opportunities.
• Conduct business reviews with actionable insights for clients and leadership.
• Ensure service delivery commitments are met and drive issue resolution.
• Manage contract lifecycle with cross‑functional teams and stakeholders.

Skills

Relationship management

Strategic account planning

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field

Equivalent professional experience

Tools

Mobile device program experience

Mobile device trade‑in programs

Reverse Logistics experience

Job description

Assurant is seeking a Lead Account Executive to serve as the primary relationship manager and trusted advisor for assigned MSO clients, coordinating with cross‑functional teams to deliver exceptional service and long‑term growth.

You will lead strategic account plans, conduct business reviews, manage contract life cycle, and travel up to 30% to expand partnerships and align client objectives with internal resources.