Client Solutions Specialist I — Delinquency & Payment Solutions

Truist; Winston-Salem (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Vacation days

Sick days

Paid holidays

Job summary

Truist in Winston-Salem is seeking a Regular full-time Collections Agent to recover delinquent accounts in line with established policies. You will deliver exceptional client service, negotiate payment plans, and document all actions, keeping compliance at the forefront.

The role requires strong verbal and written communication, basic computer skills, and the ability to thrive in a fast-paced environment with overtime as needed.

Qualifications

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to perform in a fast paced, highly dynamic environment.
• Ability to work flexible schedule, including overtime as needed.

Responsibilities

• Achieve performance targets for collection efforts based on individual goals and objectives.
• Provide Clients cure plans and negotiate payment arrangements to cure delinquency.
• Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
• Manage client communications and provide accurate account detail with professionalism and integrity.
• Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.).
• Document all collection efforts in the system of record per policies and guidelines.
• Execute on the established call scripts documented in training and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Communicate with the Client Default Leaders regarding repossessions and related inquiries.
• Accurately process payments, transactions, and workflows.
• Complete all CBT courses accurately and timely.

Skills

Verbal and written communication

Basic computer skills

Fast-paced environment

Flexible schedule

Education

High school diploma or equivalent

Job description

Truist in Winston-Salem is seeking a Regular full-time Collections Agent to recover delinquent accounts in line with established policies. You will deliver exceptional client service, negotiate payment plans, and document all actions, keeping compliance at the forefront.

The role requires strong verbal and written communication, basic computer skills, and the ability to thrive in a fast-paced environment with overtime as needed.