Mid-Market Account Manager

The Wrap; United States; Hybride; USD 70 000 - 86 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Basic life insurance

Mental health resources

Financial wellness benefits

Fully paid parental leave program

Short-term and long-term disability

401(k) plan with company match

Up to 14 paid holidays

Up to 80 hours of paid sick leave

PTO for Exempt employees

Résumé du poste

Greenhouse is seeking a Mid-Market Account Manager to own the entire customer relationship, including renewals, adoption and product optimization strategy, as well as upselling of new products into our growing ecosystem.

You will collaborate with cross-functional partners to streamline workflows and communication, acting as a trusted advisor to maximize value for customers and Greenhouse. This role focuses on strategic account planning and proactive churn mitigation.

Qualifications

• Experience in a quota-carrying role, preferably in a SaaS organization.
• Strong financial literacy and commercial acumen.
• Ability to adapt communication to different audiences and tell compelling stories.
• Experience unpacking complex challenges into actionable solutions.
• Ability to manage a large book of business with priority setting by opportunity, risk and growth.
• Strong discovery, negotiation and problem-solving skills.

Responsabilités

• Effectively manage a dedicated Mid-Market book of business.
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives.
• Own the renewals and up-selling of new products and services into our rapidly growing ecosystem of customers.
• Act as a trusted advisor, leading product adoption efforts across your customer base and ensuring customers are deeply engaged and maximizing the value of Greenhouse.
• Craft compelling narratives and prove customer value through comprehensive business reviews and strategic touch points.
• Develop and execute strategic account plans with expansion and upsell opportunities within the broader sales organization.
• Proactively identify and mitigate churn risks, advising sales leadership on the best path forward.
• Additional projects and responsibilities as business needs require.

Connaissances

Quota carrying experience

Financial literacy

Audience adaptation

Storytelling to achieve outcomes

Manage large book of business

Discovery and negotiation

Transferable skills

Description du poste

Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

We are looking for a Mid-Market Account Manager for our Account Management team here at Greenhouse!

As a Mid-Market Account Manager, you will own the entire customer relationship, including renewals, adoption and product optimization strategy, as well as the upselling of new products into our rapidly growing ecosystem of customers.

You will not only ensure a premium experience for our customers by understanding their business objectives, but also collaborate with our cross-functional partners to streamline workflows and communication processes within Greenhouse.

Who will love this job

• A strategic hunter - You thrive in a competitive environment and feel rewarded through finding and driving revenue. You look at the full picture of an account and recommend the best solutions for both the customer and Greenhouse.
• A natural collaborator - You enjoy working with others and leveraging strong partnerships to achieve the best outcome.
• A thoughtful mediator - You stay calm under pressure and are successful and helpful through tough situations and hard-to-close negotiations.
• An excellent teammate - You bring a detail-oriented approach to improving processes, actively contribute ideas to elevate the team, and consistently celebrate others’ wins.

What you’ll do

• Effectively manage a dedicated Mid-Market book of business.
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives.
• Own the renewals and up-selling of new products and services into our rapidly growing ecosystem of customers.
• Act as a trusted advisor, leading product adoption efforts across your customer base and ensuring customers are deeply engaged and maximizing the value of Greenhouse.
• Craft compelling narratives and prove customer value through comprehensive business reviews and strategic touch points.
• Develop and execute strategic account plans that map out expansion and upsell opportunities as part of the broader sales organization.
• Proactively identify and mitigate churn risks, owning resolution strategies and advising sales leadership of the ideal path forward wherever appropriate.
• Additional projects and responsibilities as business needs require.

You should have

• Experience in a quota-carrying role, preferably in a SaaS organization
• Strong financial literacy and commercial acumen to drive profitable, high-impact decisions
• Ability to adapt communication to different audiences, influence stakeholders, and tell compelling stories to achieve outcomes
• Expertise with unpacking complex challenges and distilling them into simple, actionable solutions
• Ability to manage a large book of business, prioritizing customers based on opportunity, risk, and growth while aligning stakeholder expectations
• Strong discovery, negotiation and creative problem-solving skills
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $78,000.00 base pay. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

• medical, dental, and vision insurance
• basic life insurance
• mental health resources
• financial wellness benefitsa fully paid parental leave program
• short-term and long-term disability coverage
• a 401(k) plan and company match
• up to 14 scheduled paid holidays
• up to 80 hours of paid sick leave
• Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure
• Exempt employees have flexible paid time off (PTO)

The anticipated closing date for this role is Friday, July 24, 2026.

Who we are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail].

Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.