Strategic Merchant Success Manager

BAM Ventures; San Jose (CA); Hybrid; USD 103,000 - 153,000; Full time

Job summary

PayPal is seeking a Senior Account Manager to manage day-to-day merchant relationships with global merchants and support account managers in strategic initiatives. The role focuses on revenue retention, onboarding, and driving merchant satisfaction.

You will collaborate with onboarding, solutions architecture, and engineering teams to ensure smooth integrations and successful deployments, while leading efforts to grow merchant partnerships and meet sales KPIs.

Qualifications

• 5+ years of experience in account management, client success, or sales.
• Deep understanding of e-commerce, merchant services, and payment solutions.
• Experience collaborating with product, engineering, and operations to deliver customer experiences.

Responsibilities

• Develop and execute account strategies aligned with PayPal’s vision to drive long-term merchant value.
• Manage senior strategic relationships and act as trusted advisor to merchants.
• Coordinate with cross-functional teams to onboard and integrate merchants successfully.
• Drive revenue retention, upsell, and cross-sell opportunities while meeting KPIs.
• Forecast revenue and manage pipelines using CRM tools.

Skills

Account management

Sales

Merchant relationships

Payments industry knowledge

CRM (Salesforce)

Negotiation

Education

Bachelor’s degree

Job description

PayPal is seeking a Senior Account Manager to manage day-to-day merchant relationships with global merchants and support account managers in strategic initiatives. The role focuses on revenue retention, onboarding, and driving merchant satisfaction.

You will collaborate with onboarding, solutions architecture, and engineering teams to ensure smooth integrations and successful deployments, while leading efforts to grow merchant partnerships and meet sales KPIs.