Strategic Meeting & Events Planner — Conference Center

Rapport Guest Services; New York (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services is seeking a Meeting and Events Planner to lead guest services for a conference center, overseeing a team of coordinators and receptionists to ensure high-level customer service. You will coordinate with multiple departments to plan trainings, reserve spaces, and manage room setups and AV needs.

The role requires strong communication, problem-solving, and Excel/PowerPoint skills, with a proactive mindset to adapt to changing business needs.

Qualifications

• Bachelor’s degree preferred but not necessary if candidate has related conference services experience.
• Have a least two years hotel or conference center experience
• Abreast of industry trends
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Responsibilities

• Plans and communicates to all departments the expressed need of the customer
• Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately. Constantly communicates with them to keep abreast of changes, additions and customer comments
• Acts as a liaison between the Conference Center and all customers
• Prepares all group service orders by using room reservation software
• Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests.
• Works closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback
• Assists the General Manager in analyzing all aspects of the Training Center operation and reports back on any aspect that does not seem to be functioning properly
• Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system

Skills

Customer Service

Team Leadership

Communication

Conference Services

Event Planning

Education

Bachelor’s degree preferred

Related conference services experience

Tools

MS Excel

PowerPoint

Job description

Rapport Guest Services is seeking a Meeting and Events Planner to lead guest services for a conference center, overseeing a team of coordinators and receptionists to ensure high-level customer service. You will coordinate with multiple departments to plan trainings, reserve spaces, and manage room setups and AV needs.

The role requires strong communication, problem-solving, and Excel/PowerPoint skills, with a proactive mindset to adapt to changing business needs.