Strategic Markets Relationship Executive

Fanatics; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

Fanatics Markets is seeking a high-ownership, customer-facing role responsible for acquiring, onboarding, and growing high-priority customers on Fanatics Markets.

You will be the first point of contact and the long-term relationship owner, blending outbound acquisition, white-glove onboarding, and ongoing relationship management across multiple channels.

This role requires hustle, exceptional communication, and the ability to engage customers through personalized outreach during major events.

Qualifications

• 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability.
• Proven ability to build relationships quickly and influence customer behavior through direct communication.
• Comfort with high‑volume outbound outreach and frequent customer interaction.
• Strong written and verbal communication skills, especially in informal, 1:1 settings.
• Highly organized, reliable, and accountable – you follow through.
• Ability to thrive in fast‑paced, evolving environments with minimal structure.

Responsibilities

• Proactively source and acquire high‑priority customers through direct outreach to known leads, referrals, and targeted campaigns.
• Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform.
• Educate customers on market mechanics, event opportunities, and platform features.
• Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication – liaising with operations teams across payments, customer support, and other functions.
• Represent Fanatics Markets professionally in customer conversations, events, and industry interactions.
• Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities.

Skills

Sales experience

Relationship building

Outreach skills

Communication skills

Organization

Adaptability

Job description

Fanatics Markets is seeking a high-ownership, customer-facing role responsible for acquiring, onboarding, and growing high-priority customers on Fanatics Markets.

You will be the first point of contact and the long-term relationship owner, blending outbound acquisition, white-glove onboarding, and ongoing relationship management across multiple channels.

This role requires hustle, exceptional communication, and the ability to engage customers through personalized outreach during major events.