Markets Relationship Leader — Acquisition & Onboarding

Fanatics Betting & Gaming; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Fanatics Betting & Gaming is seeking a high-ownership, customer-facing professional to acquire, onboard, and grow high-priority customers on Fanatics Markets. You will serve as the first point of contact and long-term relationship owner for a portfolio of valuable users, blending outbound acquisition, white-glove onboarding, and ongoing relationship management.

Success requires hustle, exceptional communication skills, and the ability to manage high-volume outreach across text, phone, and other

Qualifications

• 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success with direct performance accountability.
• Proven ability to build relationships quickly and influence customer behavior through direct communication.
• Comfort with high-volume outbound outreach and frequent customer interaction.

Responsibilities

• Proactively source and acquire high-priority customers through direct outreach.
• Personally onboard new customers and educate them on platform features.
• Drive ongoing engagement and reactivate dormant customers.
• Represent Fanatics Markets professionally and collect feedback for product teams.

Skills

Sales experience

Customer acquisition

Relationship management

Customer success

Job description

Fanatics Betting & Gaming is seeking a high-ownership, customer-facing professional to acquire, onboard, and grow high-priority customers on Fanatics Markets. You will serve as the first point of contact and long-term relationship owner for a portfolio of valuable users, blending outbound acquisition, white-glove onboarding, and ongoing relationship management.

Success requires hustle, exceptional communication skills, and the ability to manage high-volume outreach across text, phone, and other