Relationship Executive - Growth & Onboarding

Fanatics Betting & Gaming; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Fanatics Betting & Gaming is seeking an experienced, high-ownership sales professional for Fanatics Markets. You will personally acquire, onboard, and grow a portfolio of high-priority customers, acting as the first contact and long-term relationship owner.

You will engage in outbound outreach across text, phone, and messaging channels, building trust quickly and guiding customers to value on the platform.

Qualifications

• 4+ years of sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability.
• Proven ability to build relationships quickly and influence customer behavior through direct communication.
• Comfort with high-volume outbound outreach and frequent customer interaction.
• Strong written and verbal communication skills, especially in informal, 1:1 settings.
• Highly organized, reliable, and accountable - you follow through.
• Ability to thrive in fast-paced, evolving environments with minimal structure.

Responsibilities

• Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns.
• Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity.
• Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis.
• Build trust quickly and convert interested prospects into active, engaged customers.
• Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform.
• Educate customers on market mechanics, event opportunities, and platform features.
• Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions.
• Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events.
• Reactivate dormant customers and deepen relationships with existing highest-priority users.
• Anticipate customer needs and proactively solve problems to deliver a premium experience.
• Represent Fanatics Markets professionally in customer conversations, events, and industry interactions.
• Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities.

Job description

Fanatics Betting & Gaming is seeking an experienced, high-ownership sales professional for Fanatics Markets. You will personally acquire, onboard, and grow a portfolio of high-priority customers, acting as the first contact and long-term relationship owner.

You will engage in outbound outreach across text, phone, and messaging channels, building trust quickly and guiding customers to value on the platform.