Markets Growth & Onboarding Relationship Lead

Fanatics Betting & Gaming; San Diego (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Fanatics Betting & Gaming is seeking a high-ownership, customer-facing professional to grow Fanatics Markets by acquiring and onboarding priority customers and maintaining strong relationships. You will act as the first point of contact and a long-term relationship owner, with outbound outreach across text, phone, and other channels.

Success hinges on hustle, communication, and a premium customer experience.

Qualifications

• 4+ years of sales, customer acquisition, hospitality, or related roles.
• Proven ability to build relationships quickly and influence behavior.
• Comfort with high-volume outbound outreach and frequent interactions.

Responsibilities

• Proactively source and acquire high-priority customers through direct outreach.
• Personally onboard new customers and educate on platform features.
• Drive ongoing engagement and retain top-tier users through proactive outreach.
• Represent Fanatics Markets professionally and relay customer feedback to internal teams.

Skills

Relationship building

Outbound outreach

Communication skills

Organization

Fast-paced environment

Job description

Fanatics Betting & Gaming is seeking a high-ownership, customer-facing professional to grow Fanatics Markets by acquiring and onboarding priority customers and maintaining strong relationships. You will act as the first point of contact and a long-term relationship owner, with outbound outreach across text, phone, and other channels.

Success hinges on hustle, communication, and a premium customer experience.