Senior Relationships & Growth Executive

Fanatics; Miami (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

Fanatics Markets is seeking a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets.

You will act as both the first point of contact and the long-term relationship owner for your customers, blending outbound acquisition, white-glove onboarding, and ongoing relationship management across text, phone, and other messaging channels. Success requires hustle, excellent communication, and proactive engagement.

Qualifications

• 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability.
• Proven ability to build relationships quickly and influence customer behavior through direct communication.
• Comfort with high-volume outbound outreach and frequent customer interaction.
• Strong written and verbal communication skills, especially in informal, 1:1 settings.
• Highly organized, reliable, and accountable – you follow through.
• Ability to thrive in fast-paced, evolving environments with minimal structure.

Responsibilities

• Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns.
• Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity.
• Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis.
• Build trust quickly and convert interested prospects into active, engaged customers.

Skills

Sales experience

Customer relationships

Outbound outreach

Written & verbal communication

Organization & reliability

Fast-paced environment

Job description

Fanatics Markets is seeking a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets.

You will act as both the first point of contact and the long-term relationship owner for your customers, blending outbound acquisition, white-glove onboarding, and ongoing relationship management across text, phone, and other messaging channels. Success requires hustle, excellent communication, and proactive engagement.