Strategic Marketing Programs Lead

Carrier; Indianapolis (IN); Hybrid; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Life Insurance

Tuition Assistance

Job summary

Carrier is seeking a Marketing Programs Specialist to lead residential HVAC dealer and consumer programs, partnering across Marketing, Warranty, Sales, Finance, Digital, Legal, Customer Experience, and IT to drive growth, loyalty, and differentiation.

The ideal candidate blends project management, analytics, and program leadership to translate business requirements into scalable operational solutions; this hybrid role requires 3 days on-site and 2 days remote each week.

Qualifications

• Bachelor’s degree.
• 3+ years of experience in marketing programs, business operations, project management, product marketing, and/or consumer programs.
• 5+ years of experience in Microsoft Excel, PowerPoint, and data analysis tools.

Responsibilities

• Own the residential warranty program strategy and roadmap, partnering cross-functionally with Product, Sales, Finance, Digital, Customer Experience, Legal, Engineering, and IT teams to identify priorities and drive implementation.
• Serve as business lead for warranty initiatives, policy enhancements, process improvements, and technology capabilities.
• Monitor industry trends, competitive warranty offerings, customer insights, and business performance to identify opportunities for differentiation and continuous improvement.
• Evaluate program performance and develop recommendations to improve participation, customer experience, operational efficiency, and financial results.
• Lead implementation of new programs, policies, and process enhancements from concept through launch.
• Develop business cases and strategic recommendations supported by data and measurable outcomes.

Skills

Marketing programs

Business operations

Project management

Product marketing

Consumer programs

Data analysis tools

Microsoft Excel

PowerPoint

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Job description

Carrier is seeking a Marketing Programs Specialist to lead residential HVAC dealer and consumer programs, partnering across Marketing, Warranty, Sales, Finance, Digital, Legal, Customer Experience, and IT to drive growth, loyalty, and differentiation.

The ideal candidate blends project management, analytics, and program leadership to translate business requirements into scalable operational solutions; this hybrid role requires 3 days on-site and 2 days remote each week.