Strategic Manager: Conflicts & New Business Intake

BakerHostetler; Atlanta (GA); On-site; USD 115,000 - 165,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Competitive salary

Job summary

BakerHostetler seeks a Manager of Conflicts and New Business Intake to lead the Conflicts Researcher and Analyst teams and oversee the firm’s New Business Intake process in Atlanta. You will drive performance, quality, and efficiency while ensuring adherence to professional responsibilities and firm policies.

You will partner with senior lawyers and department leaders to develop metrics, implement improvements, and mentor staff across geographies, maintaining exceptional client service and risk

Qualifications

• Bachelor’s degree and a minimum of seven years of law firm conflicts, new business intake, risk management, or related experience; or an equivalent combination of education and experience.
• Minimum of three years of management or supervisory experience is required.
• Demonstrated knowledge of conflicts searching and analysis, new business intake processes, and applicable professional responsibility requirements.
• Experience managing operations, workflow priorities, employee development, and service delivery in a fast-paced environment.
• Demonstrated ability to multi-task and be detail-oriented with strong organizational skills.
• Strong analytical and communication skills both oral and written.
• Ability to work overtime when needed. Work occasionally requires more than 40 hours per week to perform the essential duties of the position.
• Ability to manage a team across a range of skill levels and geographies, internal and external, to provide high levels of service to end user.
• Ability to lead and build consensus among peers and staff.
• Ability to work in a fast-paced environment with strict deadlines.
• Ability to exercise discretion with confidential and sensitive information.
• Must be able to perform essential duties of the position with time constraints and interruptions.
• A strong client service approach and team orientation.

Responsibilities

• Ensure activities of the Conflicts Researchers and Analysts align with Firm policies, service standards, and industry best practices.
• Direct the Conflicts Researcher Supervisor and Conflicts Analyst Supervisor in managing team performance, employee development, workflow priorities, and day-to-day operations.
• Develop, monitor, and analyze KPIs, operational metrics, service levels, and workload trends to evaluate performance and support data-driven decisions.
• Consult with senior managers, attorneys, General Counsel, and the New Business Committee on complex conflicts and intake matters.
• Provide guidance on escalated conflicts and intake issues and ensure appropriate resolution and escalation of matters involving legal, ethical, or business risk.
• Develop strong working relationships with attorneys, legal support staff, and administrative departments to support efficient intake and conflicts resolution.
• Oversee conflicts research, conflicts analysis, and new business intake processes and ensure resources are allocated to meet department needs.
• Collaborate with other Intake Services managers to establish and maintain quality assurance standards and promote consistency across department functions.
• Lead identification, development, and implementation of innovative processes, technologies, and workflow enhancements.
• Collaborate to create training materials, reference guides, and best-practice resources.
• Manage staffing needs, including hiring, performance management, employee development, and succession planning activities.
• Establish department training priorities and support programs related to conflicts, intake procedures, Firm policies, and technology.
• Maintain high standards of client service and quality control.
• Other duties as assigned.

Skills

Conflicts research

Team management

Data analysis

MS Office

Communication

Research tools

Education

Bachelor’s degree

Tools

Intapp

Legal research tools

Job description

BakerHostetler seeks a Manager of Conflicts and New Business Intake to lead the Conflicts Researcher and Analyst teams and oversee the firm’s New Business Intake process in Atlanta. You will drive performance, quality, and efficiency while ensuring adherence to professional responsibilities and firm policies.

You will partner with senior lawyers and department leaders to develop metrics, implement improvements, and mentor staff across geographies, maintaining exceptional client service and risk