Strategic Mail Operations & Vendor Management Lead

First National Bank of Omaha; Omaha (NE); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Time Off

HSA

Tuition Assistance

Disability Insurance

Job summary

First National Bank of Omaha seeks a Senior Vendor Manager to oversee day-to-day operations across lockbox and mail processing, coordinating USPS, DHL, FedEx, UPS, and equipment vendors. You will manage SLAs, optimize mail flow, and ensure regulatory compliance.

You will build forecasting models, drive cost optimization, lead risk management, and collaborate with Lockbox Operations, IT, Compliance, and Branch Operations to meet service goals.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 5+ years in Banking Operations with mail processing/vendor management.
• Strong understanding of postal regulations and courier service requirements.
• Experience managing multiple vendors across service categories.

Responsibilities

• Lead day-to-day operations with USPS, express couriers, mail pickup services, and equipment vendors across lockbox and mail processing locations.
• Manage vendor performance against SLAs including delivery times and maintenance response.
• Coordinate USPS mail services for lockbox operations and regulatory compliance.
• Oversee express courier services (DHL, FedEx, UPS) for time-sensitive deliveries.
• Manage mail courier services for USPS pickup operations.
• Coordinate equipment maintenance schedules and parts availability with vendors.

Skills

Vendor management

Operations leadership

Data analysis

Communication

Education

Bachelor's Degree or equivalent experience

Tools

Mail tracking tools

Equipment maintenance scheduling software

Job description

First National Bank of Omaha seeks a Senior Vendor Manager to oversee day-to-day operations across lockbox and mail processing, coordinating USPS, DHL, FedEx, UPS, and equipment vendors. You will manage SLAs, optimize mail flow, and ensure regulatory compliance.

You will build forecasting models, drive cost optimization, lead risk management, and collaborate with Lockbox Operations, IT, Compliance, and Branch Operations to meet service goals.