Mail Services and Equipment Vendor Management Omaha, NE

FNBO; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching

Time Off Programs

HSA

Job summary

FNBO is seeking a Vendor Management Lead for Mail Services in Omaha, NE. You will oversee USPS, express couriers, and equipment vendors across lockbox and mail processing operations, driving efficiency, SLA adherence, and compliance with postal regulations.

The role requires 5+ years in banking operations or mail processing, strong vendor management, and proven contract negotiation skills. You will partner with IT, Compliance, and Operations to ensure reliable service delivery and peak-period

Qualifications

• Experience in banking operations and mail processing environments.
• Proven ability to manage multiple vendors and SLAs.
• Strong knowledge of postal regulations and equipment maintenance protocols.
• Experience negotiating vendor contracts and optimizing costs.
• Excellent communication with internal teams and external partners.

Responsibilities

• Lead day-to-day operations with USPS, express couriers, mail pickup services, and equipment vendors across lockbox and mail processing locations.
• Manage vendor performance against SLAs including delivery schedules, pickup times, maintenance response times, and service quality.
• Coordinate USPS mail services for lockbox operations, route optimization, and postal compliance.
• Oversee DHL, FedEx, UPS for time-sensitive deliveries and ensure timely mail processing.
• Coordinate OPEX equipment maintenance, scheduling, and parts availability; monitor uptime.
• Develop mail volume forecasting models based on seasonal trends and client needs.
• Create emergency procedures and contingency plans for disruptions; coordinate repairs to minimize delays.
• Implement automated QA processes for mail handling, courier performance, and equipment reliability.
• Monitor incidents, downtime, and service disruptions and report to stakeholders.
• Analyze vendor pricing, negotiate terms, and drive cost optimization initiatives.
• Support onboarding of new clients with mail processing capacity planning and cross-functional collaboration.

Skills

Banking Operations

Vendor management

Mail processing

Postal regulations

Contract negotiation

Education

Bachelor's Degree or equivalent

Job description

## Mail Services and Equipment Vendor Management Omaha, NEApplylocations: Omaha - FN Towertime type: Full timeposted on: Posted Todayjob requisition id: R-20261234**At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.****Summary of the Job:**This role will lead the day-to-day operations and strategic management of multiple third-party vendors providing mail services, courier operations, and equipment maintenance across FNBO's lockbox and mail processing operations. This includes coordinating USPS mail services for lockbox operations, managing express courier services (DHL, FedEx, UPS), overseeing mail courier services for USPS pickup operations, and managing equipment vendor relationships with OPEX for lockbox processing equipment maintenance and repairs. The position will manage vendor performance against service level agreements, oversee mail processing optimization and equipment uptime across all locations, and coordinate timely maintenance and repair services. The role will gather data and identify opportunities for process efficiencies, quality improvements, cost optimization, and enhanced customer service delivery while ensuring compliance with postal regulations and equipment manufacturer specifications.**About This Role:****Key Responsibilities:****1. Vendor Management and Operations:**Lead day-to-day operations with USPS, express couriers, mail pickup services, and equipment vendors across all lockbox and mail processing locations.• Manage vendor performance against established SLAs including mail delivery schedules, courier pickup/delivery times, equipment maintenance response times, and service quality standards• Coordinate USPS mail services for lockbox operations including route optimization, delivery scheduling, and postal regulation compliance• Oversee express courier services (DHL, FedEx, UPS) for time-sensitive lockbox and mail deliveries• Manage mail courier services for USPS pickup operations ensuring timely collection and processing• Coordinate OPEX equipment maintenance schedules, repair response times, and parts availability for lockbox processing equipment**2. Mail Processing and Equipment Optimization:**• Manage mail processing optimization across all locations including coordinating mail volumes and delivery schedules• Oversee equipment maintenance scheduling and coordinate preventive maintenance programs with OPEX to maximize uptime• Create and maintain mail volume forecasting models based on seasonal trends, client requirements, and business growth projections• Establish emergency procedures and contingency plans for service disruptions and equipment failures• Monitor equipment performance metrics and coordinate timely repairs to minimize processing delays**3. Quality Assurance and Risk Management:**• Lead the creation of automated quality assurance processes for mail handling, courier performance, and equipment reliability monitoring• Research and resolve mail processing issues, courier service problems, and equipment malfunctions with internal stakeholders and vendors• Implement controls to ensure accurate mail processing, proper documentation, and audit trail maintenance for all vendor services• Monitor and report on mail service incidents, courier delivery exceptions, equipment downtime, and operational disruptions• Ensure compliance with postal regulations, courier service requirements, and equipment safety protocols**4. Process Improvement and Cost Management:**• Create increased efficiency in daily mail operations including vendor coordination, route optimization, and equipment utilization• Enhance forecasting processes including refining mail volume models, delivery optimization, and maintenance cost projections• Provide opportunities to reduce vendor costs through process improvements, route consolidation, or competitive sourcing initiatives• Analyze vendor pricing structures and negotiate favorable terms for mail services, courier operations, and equipment maintenance contracts• Coordinate equipment upgrade evaluations and vendor selection processes to improve processing capabilities**5. Strategic Planning and Business Support:**• Support new client onboarding by providing expertise on mail processing requirements, courier service capabilities, and equipment capacity planning• Work cross-functionally with Lockbox Operations, Branch Operations, and IT teams to achieve desired service outcomes• Collaborate with Compliance and Audit teams to ensure vendor oversight meets regulatory requirements and postal regulations• Assist mail services with business continuity planning and disaster recovery procedures• Support capacity planning for peak processing periods and volume fluctuations**6. Technology and Systems Coordination:**• Coordinate with IT and analyst teams on mail processing system integrations, equipment connectivity, vendor maintenance schedule and vendor data feeds• Support implementation of mail tracking tools, equipment monitoring systems, and vendor performance dashboards**The Ideal Candidate for This Role:****Required Qualifications:**• Bachelor's Degree or equivalent experience required • 5+ years of experience in Banking Operations, with specific experience in mail processing, lockbox operations, or vendor management• Strong understanding of postal regulations, courier service requirements, and equipment maintenance protocols• Vendor management experience with demonstrated ability to manage multiple service providers across different service categories• Experience with mail processing operations, equipment maintenance scheduling, and service level management• Knowledge of lockbox processing operations, mail handling procedures, and regulatory compliance requirements**Desired Qualifications:**• Experience managing USPS relationships, express courier services, or equipment maintenance vendors• Knowledge of mail processing systems, lockbox equipment, and performance optimization tools• Consistent focus on operational excellence and challenging the status quo to improve efficiency• Proven experience in handling multiple priorities and achieving desired outcomes in time-sensitive processing environments• Excellent communication skills and ability to work efficiently with internal teams, vendors, and service partners• Experience with contract negotiation, vendor performance management, and cost optimization initiatives**Work Environment:****Compensation and Benefits Overview:**We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:* Medical, Dental, Vision Insurance* 401k, With Matching Contributions* Time Off Programs* Health Savings Account (HSA)/Dependent Care* Employee Banking* Growth Opportunities* Tuition Assistance* Short-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.To obtain compensation and benefit information related to this specific role, e-mail FNBO at [e-mail]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20261234