Strategic Logistics Customer Service Manager

DSV Road GmbH; Lancaster (TX); On-site; USD 100,000 - 110,000; Full time

Job summary

DSV – Global Transport and Logistics in Lancaster, USA, seeks a Manager, Customer Service 7.0 to lead client relations at the site and oversee inbound, picking, packing, and outbound processes in line with SOPs.

The role requires a high school diploma or GED, 2 years in a leadership role in logistics, and knowledge of WMS and MS Office. You will guide supervisors, drive continuous improvement, and coordinate with multiple teams to meet KPIs.

Qualifications

• High School diploma or GED required.
• 2 years’ experience in a leadership role involving customer service or equivalent.
• Experience as a Logistics Service Provider Department Manager and understanding of full logistics services.

Responsibilities

• Becomes familiar with clients, including key contacts and operating processes.
• Deploys and improves policies and procedures by guiding supervisors and CS staff.
• Coordinates with Operations Manager to meet service levels (Spot Quotes, Booking Capture, Shipment Monitoring, Billing Issue Resolution).
• Leads staff meetings and assigns tasks to Customer Service staff.
• Provides guidance to staff, ensures KPI targets are met, and coordinates with other teams.

Skills

Leadership experience

MS Office

WMS

Education

High School diploma or GED

Tools

WMS

MS Office

Job description

DSV – Global Transport and Logistics in Lancaster, USA, seeks a Manager, Customer Service 7.0 to lead client relations at the site and oversee inbound, picking, packing, and outbound processes in line with SOPs.

The role requires a high school diploma or GED, 2 years in a leadership role in logistics, and knowledge of WMS and MS Office. You will guide supervisors, drive continuous improvement, and coordinate with multiple teams to meet KPIs.