Senior Account Management Specialist

Hub Group; Oak Brook (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group in Oak Brook, IL seeks a Senior Account Management Specialist to serve as the primary day-to-day contact for assigned customer accounts, coordinating with internal teams to meet customer needs and resolve issues.

You will monitor order acceptance and maintenance, offer cost-efficient transportation solutions, train junior staff, and strive to maximize on-time performance and profitability for the accounts.

Qualifications

• Bachelor’s degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other electronic communication preferred.
• 1–3 years as an Account Management Specialist required.
• Proficiency with Microsoft Office applications, especially Outlook, Excel, Word.
• Strong verbal and written communication.
• Attention to detail and customer-focused.
• Ability to work weekend rotation when scheduled.

Responsibilities

• Develop proactive relationships with assigned customer accounts and resolve issues.
• Determine which accessorial charges can be billed and reduce disputes.
• Monitor and report order acceptance, maintenance, and accessorial management.
• Offer alternative transportation solutions by analyzing metrics.
• Maximize profitability, margin, network efficiency and OTP.
• Communicate with shipper and consignee on exceptions and resolutions.
• Train and mentor Account Management Specialists within the group.

Skills

Communication skills

Attention to detail

Organizational skills

Customer focused

Weekend availability

Education

Bachelor’s degree in business, logistics, supply chain, or management

Tools

MS Office Suite

EDI systems

Web Tender Portals

Job description

Job Description

The Senior Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Senior Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer. Once the on-boarding of these customers has occurred, the Senior Account Management Specialist will monitor and report order acceptance, order maintenance and accessorial management by the use of various Hub Group transportation management systems. The Senior Account Management Specialist is also responsible for training and mentoring Account Management Specialists within the customer account group.

Job Description

The Senior Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Senior Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer. Once the on-boarding of these customers has occurred, the Senior Account Management Specialist will monitor and report order acceptance, order maintenance and accessorial management by the use of various Hub Group transportation management systems. The Senior Account Management Specialist is also responsible for training and mentoring Account Management Specialists within the customer account group.

Essential Job Functions

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Assist in the day to day activities of the Account Management Specialists by training and mentoring within the assigned customer account group.
• Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications

• Bachelor’s degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
• At least 1-3 years as an Account Management Specialist required.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word .
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.

Salary

$52,500 / year base salary + bonus eligibility This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays