Strategic Logistics Account Manager

Heckaman & Hollar Group; Rochester (IN); On-site; USD 55,000 - 90,000; Full time

Job summary

The Heckaman & Hollar Group is seeking an Account Manager for our Rochester, IN office. This full-time, on-site role focuses on growing and servicing a portfolio of logistics clients, coordinating shipments, and ensuring clear, timely communication on load status and service performance.

You will work closely with operations and dispatch to align client needs with capacity, monitor account activity, resolve issues, and identify new business opportunities within existing accounts while

Qualifications

• Experience managing client accounts in logistics or 3PL is preferred.
• Strong communication and problem-solving skills.
• Ability to coordinate shipments and respond to client needs.
• Familiarity with CRM systems and data entry.
• On-site Rochester, IN work requirement.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Coordinate shipments and monitor load status and delivery timelines.
• Prepare quotes and track account performance metrics.
• Identify new business opportunities within existing accounts.
• Support contract renewals and maintain CRM records.

Skills

Customer relations

Account management

Communication

CRM proficiency

Negotiation

Prioritization

Tools

CRM software

Job description

The Heckaman & Hollar Group is seeking an Account Manager for our Rochester, IN office. This full-time, on-site role focuses on growing and servicing a portfolio of logistics clients, coordinating shipments, and ensuring clear, timely communication on load status and service performance.

You will work closely with operations and dispatch to align client needs with capacity, monitor account activity, resolve issues, and identify new business opportunities within existing accounts while