Account Manager

Heckaman & Hollar Group; Rochester (IN); On-site; USD 55,000 - 90,000; Full time

Job summary

The Heckaman & Hollar Group is seeking an Account Manager for our Rochester, IN office. This full-time, on-site role focuses on growing and servicing a portfolio of logistics clients, coordinating shipments, and ensuring clear, timely communication on load status and service performance.

You will work closely with operations and dispatch to align client needs with capacity, monitor account activity, resolve issues, and identify new business opportunities within existing accounts while

Qualifications

• Experience managing client accounts in logistics or 3PL is preferred.
• Strong communication and problem-solving skills.
• Ability to coordinate shipments and respond to client needs.
• Familiarity with CRM systems and data entry.
• On-site Rochester, IN work requirement.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Coordinate shipments and monitor load status and delivery timelines.
• Prepare quotes and track account performance metrics.
• Identify new business opportunities within existing accounts.
• Support contract renewals and maintain CRM records.

Skills

Customer relations

Account management

Communication

CRM proficiency

Negotiation

Prioritization

Tools

CRM software

Job description

Company Description

Heckaman & Hollar Group is a leading asset-based third-party logistics (3PL) provider headquartered in Rochester, Indiana. The company partners with a network of carriers that share its can-do attitude and commitment to using modern equipment and technology for maximum efficiency.

Role Description

The Account Manager is a full-time, on-site role based in Rochester, IN, responsible for managing and growing client relationships within H&H Group’s logistics and transportation services. This role involves serving as the primary point of contact for assigned customers, coordinating shipments, and ensuring timely, accurate communication regarding load status, delivery timelines, and service performance. The Account Manager will collaborate closely with operations and dispatch to align customer needs with available capacity and resources. Daily responsibilities include monitoring account activity, resolving service issues, preparing quotes, and tracking key metrics related to customer satisfaction and profitability. The role also includes identifying new business opportunities within existing accounts and new accounts, supporting contract renewals, and maintaining detailed records in the company’s systems and CRM tools.

Qualifications

• Customer relationship management and account oversight skills, including the ability to serve as a trusted point of contact and build long-term partnerships.
• Logistics, transportation, or supply chain knowledge, with experience coordinating shipments, understanding carrier operations, and managing delivery timelines is preferred.
• Strong communication and interpersonal skills, with the ability to provide clear updates, negotiate solutions, and collaborate effectively with internal teams and external partners.
• Organizational and problem-solving abilities, including managing multiple accounts, prioritizing tasks, and resolving service issues in a fast-paced environment.
• Proficiency with office and CRM software, data entry, and basic reporting to track account performance and operational metrics.
• Prior experience in 3PL, trucking, warehousing, or related logistics fields is highly beneficial.
• Ability to work on-site in Rochester, IN, with a reliable work ethic and commitment to safety and company values.