Strategic Logistics Account Manager

The Suddath Companies; Jacksonville (FL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

NXTPoint Logistics is seeking an Account Manager to serve as the primary liaison with clients, nurture relationships, and drive account growth. You will coordinate cross-functional teams to deliver tailored logistics solutions and identify opportunities to expand services.

The ideal candidate has strong communication, a customer-first mindset, and thrives in a fast-paced, results-driven environment. This role focuses on service excellence and profitability across multiple shipping modes.

Qualifications

• 2-3 years of experience in transportation brokerage.
• 1-2 years of experience in sales or account management is preferred.
• Bachelor’s Degree preferred or higher is advantageous.

Responsibilities

• Coordinates with shippers, consignees, vendors, agents, and other stakeholders to ensure efficient shipment management.
• Negotiate and establish pricing based on shipment volume, service lanes, and potential business opportunities with customers.
• Ensure compliance with all applicable laws, regulations, and industry standards.
• Partner with the sales team to develop procedures and identify opportunities to expand business.
• Monitor customer shipments and oversee performance and quality control.
• Implement cost control measures, maintain records of quoted rates, monitor profitability, resolve discrepancies, and ensure accurate billing and timely payments.
• Manage all shipping modes, customer scorecards, and customer notifications.
• Proactively develop and solicit new business via phone and email, generate price quotes, schedule shipments, enter orders, and negotiate carrier rates.

Skills

Communication

Relationship building

Customer service

Multitasking

Data interpretation

Team collaboration

Documentation

Education

High School diploma

Bachelor’s degree preferred

Job description

NXTPoint Logistics is seeking an Account Manager to serve as the primary liaison with clients, nurture relationships, and drive account growth. You will coordinate cross-functional teams to deliver tailored logistics solutions and identify opportunities to expand services.

The ideal candidate has strong communication, a customer-first mindset, and thrives in a fast-paced, results-driven environment. This role focuses on service excellence and profitability across multiple shipping modes.