Strategic Logistics Account Manager

RXO Inc.; Pennsylvania; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Pre-tax accounts

Life insurance

Employee Assistance Program (EAP)

Paid time off

Job summary

RXO Inc. is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support home delivery services across North America. You will monitor deliveries, build efficient routes, and manage relationships with contract carriers and helpers.

The role requires strong logistics experience, a bachelor’s degree, and proficiency with Microsoft Office. Expect travel to multiple sites to ensure client expectations are met and to drive operational improvements.

Qualifications

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation
• Bachelor's degree or equivalent related work or military experience
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and VOC reports
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers' expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Skills

Logistics coordination

Vendor relations

Route planning

Communication

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

RXO Inc. is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support home delivery services across North America. You will monitor deliveries, build efficient routes, and manage relationships with contract carriers and helpers.

The role requires strong logistics experience, a bachelor’s degree, and proficiency with Microsoft Office. Expect travel to multiple sites to ensure client expectations are met and to drive operational improvements.