Strategic Logistics Account Manager

Crane Solutions LLC; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Quarterly incentive plan

Paid time off - 136 hours

Medical, dental, and vision benefits

Tuition reimbursement

Employee recognition program

Volunteer time off

Job summary

Crane Solutions LLC in Houston, TX seeks an experienced Logistics Account Manager to oversee assigned accounts, manage daily communications, and respond to escalations to ensure customer satisfaction. You will develop capacity solutions and coordinate pricing with the Crane Worldwide network, while collaborating with Operations to provide timely tracking and reporting.

Ideal candidates bring 3–5 years in transportation, strong Excel skills, and excellent communication.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• 3–5 years transportation experience or equivalent.
• Experience using industry capacity/pricing boards (DAT, GetLoaded, Truckstop).

Responsibilities

• Manage assigned accounts including all communication to and from customers daily and respond to and resolve escalations.
• Develop relationships to uncover needs for truckload capacity solutions.
• Communicate needs for solutions with peers and assist in solution development.
• Act as intermediary between customers and peers to meet expectations.
• Collaborate to generate pricing/quoting responses.
• Provide tracking information with Operations, as requested by customers.
• Escalate shipment issues promptly to customers, including nights/weekends.
• Ensure customer needs are met and follow up on requests.
• Assemble and complete origin pre-alerts per SOP; transmit to customers.
• Send required reports to customers daily, monthly, or quarterly as required.
• Manage customer-generated reports for accuracy.

Skills

Customer communication

Negotiation

Truckload knowledge

US geography

Organization

Excel

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

DAT

GetLoaded

Truckstop

Job description

Crane Solutions LLC in Houston, TX seeks an experienced Logistics Account Manager to oversee assigned accounts, manage daily communications, and respond to escalations to ensure customer satisfaction. You will develop capacity solutions and coordinate pricing with the Crane Worldwide network, while collaborating with Operations to provide timely tracking and reporting.

Ideal candidates bring 3–5 years in transportation, strong Excel skills, and excellent communication.