Strategic Logistics Account Manager

Southland Transportation Company; Hickory (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Southland Transportation Company is seeking an Account Manager to manage relationships with assigned customers and ensure their transportation needs are met.

You will collaborate with clients to tailor solutions, coordinate shipments from pickup to delivery, and work with operations to achieve revenue targets while maintaining excellent service. This role requires proactive communication, market insight, and balancing cost efficiency with customer satisfaction.

Qualifications

• Strong communication and relationship-building abilities.
• Ability to manage multiple accounts simultaneously.
• Experience in a fast-paced environment preferred.
• Able to work independently and as part of a team.

Responsibilities

• Serve as main point of contact for assigned customer base and maintain a strong relationship through proactive communication via telephone, email, or online chat.
• Work with operations to develop and execute sales strategies and achieve revenue targets; ensure seamless shipment execution.
• Conduct market research and stay up to date on industry trends, competitor activities, and customer needs.
• Provide exceptional customer service and support by responding to inquiries and resolving issues.
• Coordinate pick-up and delivery times of all assigned shipments.
• Receive and process assigned customer loads/orders; update statuses.
• Ensure charges are entered and necessary approvals provided prior to billing.
• Solicit freight from assigned customer base.
• Meet or exceed daily, weekly, and monthly Account Management KPIs.
• Maintain accurate records of sales activities, customer interactions, and pipeline.
• Collaborate with internal teams to ensure expectations are met or exceeded.

Skills

Organizational skills

Multitasking

Fast-paced environment

Independent & team work

Creative problem solving

Written communication

Verbal communication

Team collaboration

Initiative

Customer focus

Relationship building

Education

High school diploma or GED

Job description

Southland Transportation Company is seeking an Account Manager to manage relationships with assigned customers and ensure their transportation needs are met.

You will collaborate with clients to tailor solutions, coordinate shipments from pickup to delivery, and work with operations to achieve revenue targets while maintaining excellent service. This role requires proactive communication, market insight, and balancing cost efficiency with customer satisfaction.