Strategic Legal Ops Lead (Ironclad Focus)

Hightouch; United States; On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Job summary

Hightouch is hiring its first dedicated Legal Operations hire to own Ironclad administration and drive scalable contract lifecycle management. You will partner with the Deal Desk and Revenue Ops to streamline intake, routing, and approvals while ensuring data accuracy across contracts.

You’ll implement workflow improvements, governance of templates and clauses, and reporting to highlight cycle times and bottlenecks, enabling faster deals and reliable metrics.

Qualifications

• 3+ years of experience in legal operations, contract management, or deal desk at a technology company.
• Experience implementing Ironclad with workflows, templates, and adoption.
• Knowledge of SaaS agreements (MSAs, SOWs, DPAs, NDAs, amendments) and their interrelations.
• Experience supporting a sales organization and maintaining deal velocity.
• Ability to communicate with non-lawyers.
• Comfort working autonomously in a fast-moving environment.

Responsibilities

• Own Ironclad as our primary administrator, including workflow configuration, template and clause library governance, user provisioning and permissions, records management, and reporting.
• Revamp and improve legal intake for the go-to-market organization, including request routing, triage criteria, turnaround expectations, and escalation paths.
• Serve as the first point of contact for Sales and Revenue Operations on contract status, process questions, and standard-form agreements.
• Manage the execution process end to end, including approval routing, electronic signature, countersignature, filing, and capturing post-execution obligations.
• Build reporting on contract cycle time, volume, process bottlenecks, and recurring deviations from our standard positions, and use it to drive process improvements.
• Maintain our contract repository as an accurate system of record, with clear metadata standards and renewal and expiration tracking, so that Finance and Security can self-serve.

Skills

Ironclad admin

Legal operations

Contract management

SaaS agreements

Deal desk

Non-lawyer comms

Autonomy

Stakeholder collaboration

Tools

Ironclad

Job description

Hightouch is hiring its first dedicated Legal Operations hire to own Ironclad administration and drive scalable contract lifecycle management. You will partner with the Deal Desk and Revenue Ops to streamline intake, routing, and approvals while ensuring data accuracy across contracts.

You’ll implement workflow improvements, governance of templates and clauses, and reporting to highlight cycle times and bottlenecks, enabling faster deals and reliable metrics.