Strategic Legal Ops & eDiscovery Lead

Blue Cross Blue Shield of Massachusetts

Boston (MA)

In loco

USD 109.000 - 133.000

Tempo pieno

3 giorni fa

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Supera i filtri ATS

Vantaggi offerti da questo lavoro

Flex eligible

Health benefits

401(k)

Paid time off

Descrizione del lavoro

Blue Cross Blue Shield of Massachusetts in Boston is seeking a Legal Operations and eDiscovery Manager to lead the Law Department's legal operations, eDiscovery program, and technology roadmap. You will partner with attorneys, business teams, outside counsel, and vendors to improve processes and service delivery, with a focus on responsible AI adoption.

Responsibilities include defining KPIs, managing the Exterro platform, overseeing matter management tools, controlling spend, and guiding

Competenze

7+ years’ experience in corporate law department or law firm legal operations, litigation management, and/or eDiscovery management, including implementing legal holds.
Experience and knowledge of system administration related to matter management systems and eDiscovery platforms.
Excellent oral and written communication skills, including ability to effectively communicate with all levels within the Law Department and across the Company, including senior leaders and C Suite executives.
Strong technical and project management skills, work ethic, and experience working with confidentiality and data security protocols.
Strategic thinker and highly organized self‑starter who can manage competing priorities, troubleshoot, identify solutions, manage complex projects to completion, and maintain attention to detail.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Teams, SharePoint) and basic M365 eDiscovery functionality.
Experience applying generative AI in legal operations or eDiscovery.
Experience developing dashboards for legal operations, eDiscovery, or spend analytics.

Mansioni

Lead the Law Department’s legal operations and eDiscovery program, including strategy, governance, processes, systems, service delivery, and a multi-year legal operations and legal technology roadmap aligned with Law Department and Company priorities.
Define and report KPIs for legal operations, eDiscovery, technology adoption, service quality, and spend; use data to drive improvement.
Lead change management for process, technology, and operating-model initiatives and drive system adoption through stakeholder engagement, communications, user-centered processes, training, support, and feedback.
Advise Law Department leadership on legal technology, process efficiency, and software solutions.
Oversee and administer the Exterro eDiscovery platform across the discovery lifecycle—legal holds, preservation, collection, review, and production for litigation and government investigations.
Establish and maintain defensible eDiscovery workflows, templates, policies, procedures, and training, including legal hold policies and procedures.
Manage daily eDiscovery operations, including workflow automation, system processes, litigation support, and escalations.
Partner with Enterprise Technology to administer and optimize legal hold, preservation, and collection capabilities and align them with the eDiscovery platform.
Partner with attorneys, business teams, Enterprise Technology, outside counsel, and vendors to plan and manage discovery and investigations and serve as primary liaison for platform access, training, support, troubleshooting, integrations, and project planning.
Provide litigation support for litigation and pre-litigation matters, investigations, demands, records requests, and subpoenas, as needed.