Strategic Legal Client Success Lead — Remote

Intapp; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Intapp is seeking a Strategic Client Success Manager, Legal (Profitability) for a hybrid role in Charlotte, NYC, or East Coast remote. You will be a senior contributor driving adoption, value, and long-term partnerships across enterprise accounts in the legal industry.

You will become the trusted advisor to stakeholders from daily users to C‑suite, balancing product expertise with client outcomes and market influence.

Qualifications

• 8+ years in client success, solution advisory, or consulting for professional services firms (legal industry preferred).
• Strong consultative and communication skills across all levels.
• Experience with change management or adoption strategies for enterprise platforms.
• Travel up to 10–20% for client visits and events.
• Preferred exposure to broader Intapp product suite (Intake, Conflicts, Terms, Walls).
• Familiarity with practice management systems related to timekeeping and billing.

Responsibilities

• Own client health accountability across your portfolio.
• Identify at‑risk accounts and lead remediation or expansion plans.
• Align with Account Managers on success plans and milestones.
• Drive proactive, outcome‑focused engagement with accounts.
• Lead client business reviews with adoption metrics and recommendations.
• Be a subject matter expert in Intapp Time and Billstream.

Skills

Client success

Solution advisory

Consulting

Executive stakeholder management

Change management

Education

Bachelor's degree

Tools

Intapp Time

Billstream

Job description

Intapp is seeking a Strategic Client Success Manager, Legal (Profitability) for a hybrid role in Charlotte, NYC, or East Coast remote. You will be a senior contributor driving adoption, value, and long-term partnerships across enterprise accounts in the legal industry.

You will become the trusted advisor to stakeholders from daily users to C‑suite, balancing product expertise with client outcomes and market influence.