Strategic Remote Client Success Manager - Legal

INTAPP LIMITED; USA; Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

INTAPP LIMITED in the United States is seeking a skilled Client Success Manager, Legal. This role drives adoption and optimization across a tier of legal industry accounts, serving as trusted advisor and expanding platform usage.

You will monitor adoption, run data-driven plays, and help clients maximize value from Intapp products in a remote role based in Central/West US, collaborating across teams to deliver measurable outcomes.

Qualifikationen

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Exposure or experience with Intapp Intake, Conflicts and Terms or the risk management and compliance domain in law or professional service firms.
• Strong consultative and communication skills: ability to listen carefully and influence.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor’s degree required.

Aufgaben

• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.
• Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale.
• Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
• Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite.
• Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organizational needs.
• Reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics on an ongoing basis.

Jobbeschreibung

INTAPP LIMITED in the United States is seeking a skilled Client Success Manager, Legal. This role drives adoption and optimization across a tier of legal industry accounts, serving as trusted advisor and expanding platform usage.

You will monitor adoption, run data-driven plays, and help clients maximize value from Intapp products in a remote role based in Central/West US, collaborating across teams to deliver measurable outcomes.