Remote Legal Client Success Manager

Intapp; Alton (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Intapp is seeking a Client Success Manager, Legal to join our Client Success Legal Industry team as an individual contributor working remotely in the US Central/West region. You will drive adoption and solution optimization across a tier of legal clients, serving as a trusted advisor and expanding value of Intapp products.

You will monitor usage, guide proactive outreach, and collaborate with product and account teams to ensure client success and long-term partnerships.

Qualifications

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Exposure or experience with Intapp Intake, Conflicts and Terms or the risk management and compliance domain in law or professional service firms.
• Strong consultative and communication skills: ability to listen carefully and influence.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor's degree required.

Responsibilities

• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.
• Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale.
• Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
• Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite.
• Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organizational needs.
• Reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics on an ongoing basis.

Skills

Client success experience

Adoption data analysis

Consultative communication

Time management

Problem solving

Education

Bachelor's degree required

Job description

Intapp is seeking a Client Success Manager, Legal to join our Client Success Legal Industry team as an individual contributor working remotely in the US Central/West region. You will drive adoption and solution optimization across a tier of legal clients, serving as a trusted advisor and expanding value of Intapp products.

You will monitor usage, guide proactive outreach, and collaborate with product and account teams to ensure client success and long-term partnerships.