Strategic Tech Success Manager, AI for Large Law

RELX Inc. Company

Chicago (IL)

On-site

USD 78,000 - 131,000

Full time

14 days+

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Job summary

LexisNexis Legal & Professional in Chicago, IL, seeks a Large Law Customer Success Manager to drive adoption, value realization, and workflow transformation for a portfolio of large law firm clients. This strategic individual contributor role focuses on guiding success planning and change management across complex legal environments.

You will partner with Client Managers, Sales, Product, Marketing, and Enablement to align plans with firm goals and ensure measurable outcomes.

Qualifications

JD degree and experience working with law firms, legal professionals, or legal technology.
Experience in customer success, account management, consulting, legal technology, enterprise software, or solution adoption roles supporting complex customer environments.
Understanding of large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation.

Responsibilities

Manage a portfolio of Large Law Accounts and serve as the primary customer success lead responsible for adoption, workflow transformation, customer value, retention, and usage growth.
Build trusted advisor relationships with customer stakeholders and develop tailored success plans aligned to firm goals, legal workflows, and business priorities.
Drive customer adoption and value realization by helping firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work.
Partner cross-functionally with Client Managers, Sales, Product, Marketing, and Enablement on account planning, executive business reviews, renewal support, expansion opportunities, and risk mitigation.
Use customer health, engagement, and usage data to identify adoption barriers, guide change management, and drive proactive outreach that improves retention and growth.
Support customer engagement strategies that increase awareness, usage, and measurable value across practice groups, departments, and key stakeholder audiences.
Serve as the voice of the customer by sharing account insights, workflow needs, and product feedback with internal stakeholders to improve the customer experience and inform future enhancements.