Strategic Leave & Disability Solutions Consultant

Voya Financial; United States; On-site; USD 71,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial is seeking a Business Solutions Consultant to act as a strategic partner across Claims Operations, Product, Technology, Compliance, and Training. You will draft and govern operational documentation, support system testing, and manage communications templates, ensuring regulatory alignment and process improvements.

You’ll lead cross-functional initiatives, drive release readiness, and advise on ways to improve efficiency, quality, and preparedness across Leave and Disability

Qualifications

• High School Diploma or GED.
• 4+ years of Leave & Disability claim management experience with FMLA, ADA, PFML, STD, LTD.
• Demonstrated experience developing operational documentation, SOPs, and business process standards.
• Experience supporting system implementations, release testing, or operational readiness activities.
• Strong understanding of leave and disability operational workflows and regulatory considerations.
• Excellent analytical, organizational, and project coordination skills.
• Exceptional written and verbal communication abilities.
• Proven ability to influence without direct authority.

Responsibilities

• Create and update SOPs, job aids, process maps, workflows and training materials reflecting regulatory requirements and system functionality.
• Create and distribute huddle notifications, release summaries, or training guides communicating regulatory and operational changes.
• Partner with Product, Implementation and IT to develop and maintain claimant-facing communications templates.
• Participate in claim system testing, release and implementation activities affecting Leave and Disability operations.
• Review system requirements and communicate regulatory and operational impacts to stakeholders.
• Evaluate processes for simplification, standardization and automation.
• Support development of long-term governance frameworks and best practices.

Skills

Leave & Disability

Regulatory knowledge

Documentation skills

Project coordination

Communication skills

Influence without authority

Education

Bachelor degree

Tools

FINEOS

Job description

Voya Financial is seeking a Business Solutions Consultant to act as a strategic partner across Claims Operations, Product, Technology, Compliance, and Training. You will draft and govern operational documentation, support system testing, and manage communications templates, ensuring regulatory alignment and process improvements.

You’ll lead cross-functional initiatives, drive release readiness, and advise on ways to improve efficiency, quality, and preparedness across Leave and Disability