Strategic Leasing Manager — Growth & Team Leadership

Socket.dev; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Mill Creek Residential is seeking a Leasing Manager responsible for managing all aspects of the leasing process, setting sales goals, and developing strategies to reach and exceed objectives. The role leads Leasing Consultants and monitors performance to increase community value.

This position reports to the Community Manager and involves coaching, scheduling, and guiding the sales team to improve the leasing process and resident experience.

Responsibilities

• Understand, support, and embody the customer experience vision and brand promise for Mill Creek Residential
• Communicate service guarantees and customer service standards to prospective and current residents
• Take ownership to personally address and resolve resident concerns in a timely professional manner
• Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
• Provide coaching to Leasing Consultants in the areas of sales, lead management (Entrata), and additional leasing topics to achieve personal and community goals
• Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
• Ensure merchandizing plans for the community are consistent with brand standards (tour path, models, leasing center, etc.)
• Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied
• Address and complete all other duties as assigned
• Understand the community's budgeted occupancy, rents and leasing needs then set appropriate weekly and monthly leasing goals for the team
• Provide pricing recommendations to the Manager. Assist in the completion of market survey report to be used by the management team to assess the competiveness of the community
• Track, monitor and report progress of individual and overall team performance
• Proactively manage the sales process by converting prospects leads into leases
• Model effective leasing and sales behavior. Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding neighborhood
• Conduct prospect tours and lease apartments as needed
• Call and/or visit competitive properties to update market survey as needed. Stay informed and aware of rents, specials and events promoted by competitors
• Assist with move-ins, lease renewals and move-outs. Ensure all

Job description

Mill Creek Residential is seeking a Leasing Manager responsible for managing all aspects of the leasing process, setting sales goals, and developing strategies to reach and exceed objectives. The role leads Leasing Consultants and monitors performance to increase community value.

This position reports to the Community Manager and involves coaching, scheduling, and guiding the sales team to improve the leasing process and resident experience.