Community Operations & Leasing Leader

Mill Creek Residential; Fairfax, Northern (VA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision

Disability & Life Insurance

401k with employer matching

Paid time off

Job summary

Mill Creek Residential is seeking a Community Manager to drive financial performance, leasing excellence, and customer service across one or more communities.

You will lead operations and maintenance teams, set performance standards, and coach associates toward achieving business outcomes while ensuring compliance with policies and regulations. This role emphasizes strong communication, leadership, and a focus on resident satisfaction.

Qualifications

• Strong communication skills (written and verbal).
• Commitment to outstanding customer service.
• Experience in multi-family property management is preferred.

Responsibilities

• Drive financial performance and operational leasing excellence for one or more communities.
• Lead and coach operations and maintenance teams to meet performance standards.
• Oversee pricing, occupancy, and revenue management; monitor budgets and forecasts.
• Recruit, develop, and empower associates to achieve business outcomes.

Skills

Strong communication

Customer service

Education

Bachelor’s degree or related experience preferred

High School diploma or GED

Job description

Mill Creek Residential is seeking a Community Manager to drive financial performance, leasing excellence, and customer service across one or more communities.

You will lead operations and maintenance teams, set performance standards, and coach associates toward achieving business outcomes while ensuring compliance with policies and regulations. This role emphasizes strong communication, leadership, and a focus on resident satisfaction.