Modera Northgate - Leasing Manager

Socket.dev; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Mill Creek Residential is seeking a Leasing Manager responsible for managing all aspects of the leasing process, setting sales goals, and developing strategies to reach and exceed objectives. The role leads Leasing Consultants and monitors performance to increase community value.

This position reports to the Community Manager and involves coaching, scheduling, and guiding the sales team to improve the leasing process and resident experience.

Responsibilities

• Understand, support, and embody the customer experience vision and brand promise for Mill Creek Residential
• Communicate service guarantees and customer service standards to prospective and current residents
• Take ownership to personally address and resolve resident concerns in a timely professional manner
• Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
• Provide coaching to Leasing Consultants in the areas of sales, lead management (Entrata), and additional leasing topics to achieve personal and community goals
• Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
• Ensure merchandizing plans for the community are consistent with brand standards (tour path, models, leasing center, etc.)
• Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied
• Address and complete all other duties as assigned
• Understand the community's budgeted occupancy, rents and leasing needs then set appropriate weekly and monthly leasing goals for the team
• Provide pricing recommendations to the Manager. Assist in the completion of market survey report to be used by the management team to assess the competiveness of the community
• Track, monitor and report progress of individual and overall team performance
• Proactively manage the sales process by converting prospects leads into leases
• Model effective leasing and sales behavior. Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding neighborhood
• Conduct prospect tours and lease apartments as needed
• Call and/or visit competitive properties to update market survey as needed. Stay informed and aware of rents, specials and events promoted by competitors
• Assist with move-ins, lease renewals and move-outs. Ensure all

Job description

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Leasing Manager is responsible for managing all aspects of the leasing process. This position determines sales goals to meet the needs of the community, then develops and implements appropriate, innovative sales strategies and practices to reach and exceed the objectives. The Leasing Manager motivates and coaches Leasing Consultants and monitors individual and team performance in order to achieve the community goals and increase value.
Reports to: (General) Community Manager has primary authority and works with the Leasing Consultants and Senior Leasing Consultants and Leasing Manager to determine the exact \"day-to-day\" duties. Decisions will take into account the Senior/Leasing Consultants/Leasing Manager skills, experience, career goals, and how the individual best fits the working requirements of the community. The Senior/Leasing Consultant/Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Leasing Consultants.

Essential Functions/Responsibilities

Customer Service

• Understand, support, and embody the customer experience vision and brand promise for Mill Creek Residential
• Communicate service guarantees and customer service standards to prospective and current residents
• Take ownership to personally address and resolve customer concerns in a timely professional manner
• Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
• Provide coaching to Leasing Consultants in the areas of sales, lead management (Entrata), and additional leasing topics to achieve personal and community goals
• Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
• Ensure merchandizing plans for the community are consistent with brand standards (tour path, models, leasing center, etc.)
• Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied
• Address and complete all other duties as assigned

Sales and Marketing

• Understand the community's budgeted occupancy, rents and leasing needs then set appropriate weekly and monthly leasing goals for the team
• Provide pricing recommendations to the Manager. Assist in the completion of market survey report to be used by the management team to assess the competiveness of the community
• Track, monitor and report progress of individual and overall team performance
• Proactively manage the sales process by converting prospects leads into leases
• Model effective leasing and sales behavior. Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding neighborhood
• Conduct prospect tours and lease apartments as needed
• Call and/or visit competitive properties to update market survey as needed. Stay informed and aware of rents, specials and events promoted by competitors
• Assist with move-ins, lease renewals and move-outs. Ensure all