Strategic Lease Administration Director

Cresa; Dallas (TX); On-site; USD 110,000 - 180,000; Full time

Job summary

Cresa is seeking a Director, Lease Administration to lead service delivery across client accounts, ensure data quality, and drive process improvements. The role involves auditing initiatives, resource planning, and ensuring timely delivery of documents and contracts.

You will manage onboarding and offboarding, supervise a team, and support senior account managers with tools and standards implementation, while maintaining strong client relationships and contributing to revenue initiatives.

Qualifications

• Excellent communication skills; ability to discuss strategic issues and defend positions in writing and in meetings.
• Database maintenance capabilities; ability to create spreadsheets, presentations, and analyses.
• Ability to arrange and participate in meetings; proficiency with presentation software and creating business cases; drive consensus and assign follow-up duties.
• 7–10 years of experience with a minimum of 3 years managing a team.

Responsibilities

• Run agreed production metrics for management review and follow up.
• Run report of production exceptions by team and by client; report weekly on over-SLA’s.
• Provide tactical assistance as requested to onboard, engage, or re-engage an account.
• Execute company projects/initiatives that affect all accounts and recommend revenue-producing projects; each project should have a Close-Out Report.
• Continually interview and look for resources for all areas of the Company.
• Maintain positive Client relationships through direct interaction with Clients.
• Ensure the highest quality of data and timely delivery of deliverables including processing of documents.
• Approve Client Contracts and work orders; create documents if necessary.
• Assist with monthly client billings as needed.
• Participate in NBD.
• Manage Employee Onboarding and Offboarding.
• Additional tasks or responsibilities as requested/required.

Skills

Communication

Database management

Meetings & presentations

Team leadership

Tools

Presentation software

Job description

Cresa is seeking a Director, Lease Administration to lead service delivery across client accounts, ensure data quality, and drive process improvements. The role involves auditing initiatives, resource planning, and ensuring timely delivery of documents and contracts.

You will manage onboarding and offboarding, supervise a team, and support senior account managers with tools and standards implementation, while maintaining strong client relationships and contributing to revenue initiatives.