Strategic Learning & Knowledge Manager

Capital One National Association; McLean (VA); Hybrid; USD 134,000 - 153,000; Full time

Job summary

Capital One National Association in McLean, VA is seeking a Manager - Strategic Learning & Knowledge Consultant to design and lead learning and knowledge initiatives at scale. You will translate business objectives into impactful learning solutions and manage cross-functional programs that drive agent performance.

The role emphasizes collaboration with senior leaders, data-driven decision making, and storytelling to communicate impact.

Qualifications

• Experience educating, onboarding, or supporting operations roles.
• Experience partnering with key stakeholders to identify strategic opportunities.
• Ability to communicate effectively with stakeholders at all levels.
• Ability to manage ambiguity and lead through change in a matrixed environment.
• High initiative, business acumen and customer-centric mindset.
• Experience collaborating with Learning & Knowledge professionals to share best practices.
• Ability to apply adult learning principles to shape learning strategy and products.

Skills

Strategic thinking

Project management

Stakeholder management

Learning strategy

Data-driven decision making

Storytelling to executives

Education

Bachelor's degree

High School Diploma / GED

Job description

Capital One National Association in McLean, VA is seeking a Manager - Strategic Learning & Knowledge Consultant to design and lead learning and knowledge initiatives at scale. You will translate business objectives into impactful learning solutions and manage cross-functional programs that drive agent performance.

The role emphasizes collaboration with senior leaders, data-driven decision making, and storytelling to communicate impact.