Strategic Learning & Knowledge Partner (Hybrid)

Capital One; Chicago (IL); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One seeks a Manager in Strategic Learning & Knowledge Consulting, a hybrid role located in Chicago, IL. This role partners with leaders to design, implement, and measure strategic learning initiatives that elevate agent performance and business outcomes.

Candidates should bring client-facing consulting experience, strategic thinking, and strong stakeholder management. The position offers a mix of in-office and virtual work, opportunities to influence learning strategy, and potential for

Qualifications

• Experience educating, onboarding, or supporting operations roles.
• Experience partnering with key stakeholders to identify strategic opportunities and define new initiatives for business impact.
• Ability to communicate effectively both written and verbally, with the ability to influence stakeholders at all levels.
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment.
• High level of initiative, ownership, business acumen and a customer-centric mindset.
• Demonstrated success collaborating with other Learning & Knowledge professionals to drive efficiencies and share best practices.
• Ability to apply expertise in adult learning to shape learning strategy and products.

Responsibilities

• Define success metrics upfront aligned to business KPIs to ensure learning and knowledge solutions deliver desired outcomes.
• Assess intake and conduct learning needs analysis to determine if learning and knowledge solutions can drive business intent.
• Co-create the annual strategic learning & knowledge agenda and ensure seamless integration across business and learning initiatives.
• Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary.

Skills

Stakeholder management

Learning strategy

Communication

Ambiguity tolerance

Change management

Collaboration

Adult learning

Education

Bachelor's degree

High School Diploma

GED

Job description

Capital One seeks a Manager in Strategic Learning & Knowledge Consulting, a hybrid role located in Chicago, IL. This role partners with leaders to design, implement, and measure strategic learning initiatives that elevate agent performance and business outcomes.

Candidates should bring client-facing consulting experience, strategic thinking, and strong stakeholder management. The position offers a mix of in-office and virtual work, opportunities to influence learning strategy, and potential for